Follow up & follow-through like a boss.⠀
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When one of your clients doesn’t show up to their appointment, your first step should be reaching out to find out why. When you call, if they don’t pick up the phone or they’re stammering through an unlikely scenario you have a decision to make.⠀
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⚠️ New client: you may decide it’s best to end the relationship before it even begins.⠀
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⚠️ Long-time client: since you've put in the time to build a relationship. Make sure you investigate to uncover what caused the miscommunication. ⠀
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Once you suss out the details, it’ll be up to you to decide how to proceed with upcoming appointments. How do you handle no-shows in your shop? Let us know in the comments ⬇️⠀
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