Supercharge Your Business with AI & Human Brilliance! Join Epicenter AI in Marrakech, Morocco from May 29th to 31st 2024, and dive into the future of Financial Process Automation, Sales Augmentation AI, HR Process Automation, Software Development, and IT Staffing. Revolutionize your business with our cutting-edge solutions designed to maximize efficiency and growth. Meet our AI experts: Pravin, Abhijit & Javeed at Hall 4, Booth# 4E-2. Explore how Epicenter AI can propel your business forward, schedule a meeting with us today: https://epicenter.ai/connect #AI #RPA #DigitalTransformation #GITEXAfrica #EpicenterAI #FutureIntelligently
๐ Thrilled to announce Epicenter will be exhibiting at #GITEXAFRICA in Marrakech, Morocco from 29th to 31st May 2024! The event's focus on Digital Transformation aligns perfectly with our mission to help organizations build agility, transform operations, and drive better business outcomes with emerging technologies. If you are looking to digitally transform your businesses, do meet our team Pravin, Abhijit, and Javeed at Hall 4, Booth #4E-2! To Schedule a Meeting โ https://epicenter.ai/connect #DigitalTransformation #AI #ProcessAutomation #SoftwareDevelopment #GITEXAFRICA #EpicenterAI #FutureIntelligently
With over 24 years of expertise in #Collections, Epicenter is your go-to partner for maximizing #Recoveries, ensuring #Compliance, and boosting #ROI. Meet Altaf and Susan at Booth #51, let's transform your debt collection strategies together. Schedule a meeting with us today! - www.epicenter.tech/arm #CRS2024 #DebtCollection #Expertise #Epicenter ๏ฟฝ #FutureIntelligently
Join Pravin Thombare at the 13th Edition of the BPO Innovation Summit & Awards 2024 at The Lalit, Mumbai, on April 23rd! Donโt miss out as Epicenter AIโs Seasoned Tech Veteran shares insights on navigating the future with emerging tech trends in the BPO industry amidst the new normal. #UBSFBPO #TechTrends #Panelist #MeetPravin #EpicenterAI #FutureIntelligently
Epicenter is thrilled to announce that our experts Altaf Sayed and Susan Richards, will be at the Collections Recovery Solutions conference in Las Vegas from May 8th to May 10th! Come meet us at Booth# 51 to discuss how you can leverage our ARM Expertise to improve your bottom line. Book a call with our experts today! โ https://epicenter.tech/arm #CRS2024 #Exhibitor #Booth51 #EpicenterTech #ARMExperts #FutureIntelligently
We are proud to return to the Collection and Recovery Solutions Conference #CRS2024 in Las Vegas from May 8th to May 10th! Meet our ARM Experts Altaf & Susan at Booth# 51 to elevate your debt collection strategies with our tailored solutions. Book a call with us today! โ https://epicenter.tech/arm #CRS2024 #DebtCollection #Exhibitor #Booth51 #EpicenterTech #ARM #FutureIntelligently
๐ Epicenter Chronicles: Triumph in the Face of Challenges! ๐ In the dynamic world of customer service, our journey with a Life Insurance Client has been exhilarating. ๐ Our team receives and responds to an average of 950 consumer email queries per day / around 6,000 per week. These are usually queries regarding the customer's insurance policy that need to be properly researched before a response is sent. The Insurance industry sees some relatively unanticipated, excessive volumes and such was the case in March, where the team was inundated with over 2,000 emails per day / 24,800 in a two-week period, which was at nearly 100% more than the capacity we could handle. So what did we do? Our team didn't just rise to the occasion; we soared above it! ๐ We extended shift hours, worked partially overnight and on weekends, and with an unwavering commitment to excellence, our superstar team tackled the influx head-on. We are thrilled to announce that we not only weathered this storm but also achieved a remarkable feat โ bringing down the cases to less than 280 or 1% of the original influx! ๐ This success is a testament to the indomitable spirit of our team and the seamless collaboration with our Client. It's more than just a statistic; it's our approach of "Solutions Through Partnership", a story of resilience, dedication, and the pursuit of customer service excellence.๐ A huge shoutout to every member of the @EpicenterTech family for their relentless efforts! ๐ Here's to conquering challenges, exceeding expectations, and continuing to redefine customer success.๐ Get in touch with us: https://epicenter.tech/transformcx #EpicenterSuccess #CustomerServiceExcellence #TeamWork #TriumphOverChallenges #Dedication #EpicenterJourney #CustomerSuccess ๐ #FutureIntelligently
๐ A Tale of Thousands of Missed Attendance Punches and Incomplete Timesheets! ๐ Imagine this: On a typical day, we handle fewer than 500 missed attendance punches. Yet, in a rare outage, a tidal wave of 5K missed punch forms crashes in, accompanied by thousands of incomplete timesheets, posing a formidable challenge for the offshore Attendance team to reconcile and maintain precise records of attendance and work hours! Our client is a prominent Retail Credit Card provider in the United States. This is a 22-year-long association, and among the various other tasks, we also manage comprehensive attendance and payroll services for their onshore employees. Epicenter's Payroll support team adeptly navigated the chaos; thousands of incomplete timesheets were met with collective determination, and each missed punch was processed with precision, ensuring up-to-date records for attendance and work hours. ๐ Behind the scenes, our supervisors orchestrated a seamless distribution of the additional workload, a testament to their outstanding leadership. ๐ฉ๐ ๐The result? Order was restored within 24 hours by the Epicenter team! At Epicenter, challenges are not roadblocks; they are opportunities to shine. Together, we continue to script success stories.๐ ๐ค If you, too, are looking for a reliable outsourcing partner, connect with us here - https://epicenter.tech/transformcx Here's to resilience, teamwork, and unwavering commitment! ๐ช #ClientPartnership #HROutsourcing #PayrollOutsourcing #OutsourcingExcellence #BackOfficeSupport #ClientAppreciation #FintechPartnership #ClientSatisfaction #ReliablePartnership #EpicenterTech #FutureIntelligently
๐ Starting the Week on a High Note! ๐ ๐ We're thrilled to share that we've received a fantastic testimonial from our valued client in the FinTech industry! ๐ ๐Their recognition fuels our dedication to excellence, and Epicenter looks forward to many more years of successful collaboration and shared achievements! ๐ค #ClientAppreciation #ThrivingTogether #Outsourcing #EpicenterTech #FutureIntelligently
๐ At the core of every organization lies its sales, mapping the trajectory for its future. Our healthcare client entrusted us with a pivotal responsibility - steering outbound sales conversions. ๐ For our client, Epicenter goes beyond the role of an outsourcing partner; we are the navigators of end-to-end customer lifecycle management, seamlessly orchestrating both inbound and outbound activities. We meticulously craft a superior patient experience, handling 100% of call center requests. From online lead generation to corporate bookings, we ensure a seamless journey across 16 cities in multiple languages to foster consistency. ๐ Our proficiency has woven a 9-year success story with our client โ https://epicenter.tech/resources But that's not all; our outbound sales team, experts in their field, proudly boasts an impressive 40% conversion rate over the past 6 months. ๐ ๐ Moreover, beyond delivering exceptional customer success service, our efficient agents achieve a stellar 60% conversion on Upsell/Cross-sell health packages via WhatsApp Marketing every week. โจ ๐ผ Our heartfelt thanks to our client for trusting us at every step of this beautiful collaboration. Join us in celebrating this journey of excellence and innovation! ๐ #OutboundSalesSuccess #UpsellCrossSell #CustomerExperience #InnovationInAction #CLM #HealthcarePartnership #ContactCenterSolutions #Epicenter #FutureIntelligently
๐ We're thrilled to share that @EpicenterAI will be part of Dubai's 4th Annual MENA Conversational AI Summit! ๐คExplore the power of our Enterprise and Customer Support Bots, harnessing Natural Language Processing and Intent Identification. These advanced solutions automate repetitive manual tasks across departments such as Finance, HR, Sales, and Operations. ๐พ Want to learn more? Schedule a meeting with our experts today! https://epicenter.ai/connect #AIInnovation #ConversationalAI #FutureTech #Epicenterai #FutureIntelligently #MENACAI24
๐ Unleash the Power of Outsourcing at #RMAI2024! Uncover how outsourcing fortifies your financial strategy amidst labor shortages.๐ Join Altaf Sayed and Debt Collections Veteran Susan Richards at Booth #410. #OutsourceSuccess #CXLeadership #MeetAL #EpicenterTech #FutureIntelligently
๐ Embrace the Future of CX with Epicenter's Multilingual Voice and Chat Bots! โจ Transform every conversation into a meaningful connection with our AI-driven solutions! Our platform seamlessly integrates with various communication channels, ensuring a unified and consistent experience for your customers. Join us at #MENACAI24 as we redefine communication, breaking language barriers to deliver a seamless, personalized experience. ๐ ๐ To book a meeting with our team - https://epicenter.ai/connect #AIInnovation #CXInnovation #MultilingualBots #MultilingualChats #CustomerExperience #EpicenterBots #Epicenterai #FutureIntelligently #MENACAI24
๐ธ Stop Leaving Money on the Table! Every uncollected dollar is a missed opportunity. Epicenter's Accounts Receivable Management (ARM) expertise ensures you're not leaving money behind. Join Altaf Sayed at Booth# 410 to discover how our tailored strategies and skilled team leave no room for overlooked revenue. Don't miss out โ let's collect every dollar together! Book a call today - https://epicenter.tech/eventmeet/ #RMAI2024 #ARM #RecaptureEveryDollar #ExhibitoratRMAI2024 #Epicenter #FutureIntelligently
Happy 75th Republic Day! On this momentous occasion, let's celebrate the spirit of unity, diversity, and freedom that defines our incredible nation. ๐ As we mark 75 years of being a sovereign republic, let's reflect on our journey, cherish our achievements, and strive toward a brighter future together. Wishing every Indian a day filled with pride, joy, and a renewed commitment to the values that make our country truly special. ๐ May the tricolor always fly high, symbolizing our shared dreams and aspirations. ๐ฎ๐ณโจ Let's remember the sacrifices of our heroes and honor the principles that shape our democracy. Happy Republic Day to the heart and soul of our nation โ its people! ๐ #HappyRepublicDay #75thRepublicDay #LifeatEpi #Epicenter #FutureIntelligently
๐ค Invest in Long-Term Success! ๐ Staff retention is the cornerstone of our success. ๐ฅOur skilled workforce, with a tenure averaging over 5 Years, ensures continuity and deep industry knowledge. Meet Altaf Sayed at Booth# 410 to learn how our commitment translates into stability and exceptional service for your debt recovery needs. Elevate your strategy with a partner invested in lasting success! Schedule a meet - https://epicenter.tech/eventmeet/ #RMAI2024 #ARM #EmployeeRetention #ExhibitoratRMAI2024 #Epicenter #FutureIntelligently
๐ Elevate your Collections Strategy with Epicenterโs Talent Pool! ๐ผ An experienced team is the backbone of our success in Accounts Receivable Management (ARM) โจ Industry acumen, paired with continuous training, ensures your Collection numbers outperform the competition. Join Altaf Sayed at Booth# 410 to discover how our skilled resources deliver exceptional recovery rates, adhere to compliance, protect your reputation, and maximize profitability. Schedule time to meet AL: https://epicenter.tech/eventmeet #RMAI2024 #ARM #SkilledResources #ExhibitoratRMAI2024 #Epicenter #FutureIntelligently
๐ Scale with Confidence! ๐ Epicenter's Accounts Receivable Management Operations is powered by a team of skilled collectors. At #RMAI2024, meet Altaf Sayed at Booth #410, to explore how our experienced workforce ensures seamless scalability for your collections needs. ๐ชElevate your operations with a partner committed to handling high volumes without compromising quality. Book a meeting with AL - https://epicenter.tech/eventmeet/ #RMAI2024 #EpicenterScalability #SkilledAgents #ExhibitoratRMAI2024 #Epicenter #FutureIntelligently Receivables Management Association International
๐โจ As the year comes to an end, may your heart be filled with gratitude for the moments that made you smile and the challenges that made you stronger. Here's to Holidays filled with reflection, renewal, and the promise of a brighter tomorrow. ๐ ๐ Happy Holidays! #HappyHolidays #FestiveCheers #Epicenter #FutureIntelligently #LifeatEpi
โจ Elevate your customer experience with our cutting-edge Digital Contact Center! ๐๐ฌ With 23 years of expertise, we're revolutionizing customer engagement. ๐ Seamlessly connect, communicate, and exceed customer expectations. Contact our CX experts today - https://epicenter.tech/transformcx #DigitalContactCenter #CustomerExperience #Innovation #customerengagement #Epicenter #FutureIntelligently
โจ Experience Omnichannel Brilliance with Epicenter's Digital Contact Center Solutions! ๐๐ผ Our digital contact center integrates flawlessly across diverse channels, ensuring a unified and consistent experience. From chat to email, and social media to phone calls, we create a harmonious and efficient interaction. ๐๐ฌ๐ป With 24/7 accessibility, our center is designed to scale as per your growing business needs, showcasing our commitment to 23 years of expertise in innovation, customer-centricity, and excellence. Get in touch to redesign your CX Strategy - https://epicenter.tech/transformcx #Omnichannel #Experience #Innovation #Scalability #CustomerExperience #DigitalContactCenter #Epicenter #FutureIntelligently
4 days to go! ๐ค Join our VP, Technology Pravin Thombare at Indian Global Forums as we explore opportunities, conquer challenges, and foster alliances across sectors, stakeholders, and geographies spanning India, the Middle East, and Africa. ๐โจ Exciting conversations await, shaping the future of collaboration! ๐๐ ๐ค Schedule a meeting with Pravin here - https://epicenter.ai/connect/ #IGFDialogues #IGFUAE #EpicenterAI #IndustryLeadership #Technology #GlobalAlliances #Epicenter #FutureIntelligently
๐Our VP of Technology - Pravin Thombare is thrilled to attend the 3rd Annual India Global Forum for cutting-edge discussions on tech, media, and leadership with attendees across India, the Middle East, and Africa. โจ ๐ค To schedule a meeting with Pravin - https://epicenter.ai/connect/ #TechLeadership #IndiaGlobalForum #InnovationJourney #LeadershipInsights #TechTrends #IGFUAE #Epicenter #FutureIntelligently
๐ Our VP of Operations Sahir Sekhon, is set to be part of a panel discussing Approaches for Boosting Customer Service and Experiences, at the BPO Confex & Awards 2023 - Mumbai Chapter! ๐ค Join Sahir on November 24th at the Holiday Inn, Mumbai, as he shares insights on "Revitalizing BPO Processes to deliver better and streamlined Business Experiences." ๐๐ ๐ค Don't miss out on this opportunity to gain valuable industry knowledge and network with the best minds in the business! ๐๏ธ Save the date, and let's embark on a journey of innovation and excellence together. #BPOConfex2023 #BusinessExcellence #MumbaiChapter #InnovationInBPO #LeadershipTalks #SahirAtBPOConfex #Epicenter #FutureIntelligently ๐๐
๐20x ROI Delivered!๐ For every $1 invoiced, we have consistently collected an average of $20.35 in fees for this client, over the past 12 months. Our client, a 53-year-old collections agency, based in the heart of the Midwestern United States entrusted us with their collections, and together, we've surpassed expectations to reach this extraordinary accomplishment. Here's to celebrating this achievement and looking forward to many more years of pushing boundaries, achieving new heights, and creating success stories that resonate with excellence! ๐ Let's Achieve More Together! ๐ Connect with Us Today - https://epicenter.tech/arm ๐ #SuccessStory #BusinessExcellence #MilestoneAchieved #DebtCollections #ARM #AccountsReceivableManagement #Epicenter #FutureIntelligently
๐ Elevate Your Brand with Epicenter's CX Expertise! ๐ Come aboard as we venture into extraordinary customer experiences. Explore how Epicenter can elevate your performance, foster lasting connections, and redefine customer service standards. โจ Dive into the details: https://epicenter.tech/exceptional-cx/ #CX #CustomerExperience #CustomerService #PreferredOutsourcedPartner #Epicenter #FutureIntelligently
๐ง Ignite Innovation with Machine Learning! Epicenter.ai is bringing cutting-edge #MachineLearning expertise to #Gitex2023. Witness the power of data-driven decisions and innovation. Meet our Experts at Booth# H15-D30-8 Pravin Thombare, Abhijit Sane, Javeed Shaikh and Siddharth Ponkshe Get in touch with the team at [email protected] #EpicenterML #MLMagic #Gitex2023 #FutureIntelligently
๐ Witness the future of innovation in businesses with Epicenterโs #AI, #RPA, and #ML offerings. Meet our #AI Experts Pravin Thombare and Abhijit Sane at Booth# H15-D30-8 #Gitex2023 #EpicenterAI #AIInnovators #FutureIntelligently
Are you ready to supercharge your debt recovery, enhance compliance, and boost your bottom line? ๐ Meet us at #DCS2023 and discover how Epicenter can be your strategic ally in achieving these goals. ๐ผ ๐ค Book a meeting with us today! https://epicenter.tech/eventmeet #DebtCollectionSymposium #EpicenterDebtCollections #DCS2023 #DebtCollectionsStrategy #Compliance #Epicenter #FutureIntelligently
๐ Stay #CyberSmart and Keep Your Online World Secure. ๐ ๐๐ป In today's digital age, ensuring data safety is more crucial than ever. Here are some quick tips to help you stay ahead of cyber threats. By following these steps, you're taking essential strides toward protecting sensitive information. Share these tips with your loved ones to outsmart cyber threats! Let's make cybersecurity a top priority! #OnlineSafety #CyberAware #StaySecure #DataProtection #BeCyberSmart #Epicenter #FutureIntelligently
Weโre sponsoring CCW Executive Exchange in Denver, CO this August 9-11! Our CX Expert Altaf Sayed is excited to meet the Cross-Industry Customer Contact Leaders. Are you attending the event? Let us know in the comments. #CustomerServiceOutsourcing #CustomerSupportOutsourcing #CustomerExperience #CCWExchange #CustomerManagementPractice #CustomerContactWeek #Epicenter #FutureIntelligently
400% improvement in Net Promotor Score (NPS) delivered! ๐ ๐ At Epicenter, we understand that customer satisfaction is the cornerstone of success. Working hand in hand with the client, we implemented innovative strategies and solutions to enhance their customer experience and build lasting relationships. ๐ค The significant rise in NPS reflects the trust and loyalty our client's customers have developed, becoming true advocates for their brand. ๐ฃ๏ธ It is a testament to our commitment to excellence and the positive impact of our tailored approach. Read the full NPS Success Story here - https://epicenter.tech/resources If you're seeking a partner to elevate your customer experience and unlock unprecedented growth, schedule a call with our CX experts today โ https://epicenter.tech/transformcx #CustomerSuccess #NPSAchievement #CustomerExperience #ClientPartnership #ElevateYourBrand #Insurance #LifeInsurance #Epicenter #FutureIntelligently
Epicenter continues Transforming the CX Landscape for a Healthcare Giant! ๐ End-to-End Customer Lifecycle Management ๐ Quarter-on-Quarter NPS growth ๐ฏ Above 50% Lead conversion via Inbound & Outbound ๐ Multilingual Resources ๐ 100% Volume Management Know more, download the success story today - https://epicenter.tech/resources #NPS #OperationalExcellence #CustomerCentricGrowth #Epicenter #FutureIntelligently
Join AL at #ACACONV23 to explore how our team of ARM experts can assist you in optimizing your collections strategies. We specialize in maximizing collected revenues across different stages of delinquency. Don't miss this opportunity to discuss and discover how our bespoke solutions can optimize your collection processes and drive better financial outcomes. Book a Meeting with AL here: https://calendly.com/altaf_epicenter See you in Chicago! #AccountsReceivableManagement #ARM #Collections #DelinquencyManagement #Outsourcing #PreferredPartner #ARMExpertise #ACACONV23 #Epicenter #FutureIntelligently
Opt-in leads are a valuable resource for business; however, converting them into sales can be challenging. That's where we come in! Our efficient contact center has helped our clients significantly increase conversion rates by providing personalized and efficient support. With our team of skilled representatives and cutting-edge technology, we make sure that every lead counts. Let us help you maximize your ROI. Connect with us today! https://nuel.ink/JbTNxp #ConversionRates #ContactCenter #Efficiency #Epicenter #FutureIntelligently
Looking to reduce your cost of collections? Epicenter can help save you time and money! Join us at #CRS2023 to learn how outsourcing can help streamline and scale your operations while improving your bottom line. Visit us at Booth #51 or connect with Altaf โ https://nuel.ink/eMvkS2 #DebtCollections #Outsourcing #CostReduction #DataSecurity #Compliance #CRS2023 #Epicenter #FutureIntelligently
Today is World Password Day, a reminder of the importance of strong passwords and data protection. Information security is crucial for the protection of our clients, employees, and stakeholders. On this World Password Day, let us all take a moment to reflect on the importance of information security and the critical role it plays in protecting our digital world. #WorldPasswordDay #DataProtection #InformationSecurity #CyberSecurity #StrongPasswords #MultiFactorAuthentication #DigitalSecurity #ProtectYourData #SecurityAwareness #EmployeeTraining #StaySafeOnline #FutureIntelligently #Epicenter
Epicenter has been helping clients successfully reduce their cost of collections and improve their bottom line for over 20 years. Meet our ARM Experts Altaf Sayed & Rajesh Thankappan to discuss our ARM and Digital contact center capabilities for creditors and agencies, and let us help you maximize your Accounts Receivables. Visit us at Booth #51 or connect with AL โ https://nuel.ink/MADcWh See you there! #CRS2023 #ARM #DebtCollections #digital #Epicenter #Futureintelligently
2 days to go! We are looking forward to meeting our friends and experts in the legal industry. Schedule a meeting with Altaf - https://nuel.ink/ABfs5P #NCBA #NCBAConnect #LegalCollections #Outsourcing #LPO #legal #Epicenter #FutureIntelligently
We are attending CRS 2023! We have over 2 decades of expertise in handling receivables and complex portfolios from early-stage collections through recovery and refinance. We understand the importance of regulatory compliance, Looking forward to connecting with industry leaders and discuss the latest trends in #ARM Connect with Altaf and Raj โ https://nuel.ink/TPNva9 See you there! #CRS2023 #ARM #DebtCollections #leaders #compliance #stage #Epicenter #Futureintelligently
We're excited to attend the 2023 NCBA Connect! Meet our ARM Expert Altaf Sayed to discuss our bespoke services for law firms. Schedule a meeting with AL to learn more โ https://nuel.ink/BcL01b See you there! #NCBA #NCBAConnect #LegalCollections #Outsourcing #LPO #lawfirms #Epicenter #FutureIntelligently
Our VP of Operations - Sahir Sekhon, was part of an elite panel of Industry thought leaders who had an interesting discussion at the 11th Edition #BPO Innovation Summit & Awards 2023, held by UBS Forums. The panel discussed and shared their experiences with emerging BPO Technology Trends in the New Normal. Sahir shared Epicenterโs expertise in the effective use of Artificial Intelligence in BPOs and how others can capitalize on the same. He briefly recommended a roadmap for deploying new-age technology solutions in the Contact Center space. The panel also shared their experiences in Tech Adoption, effective processes of adoption, and its overall impacts on the Customers and Employees. The panel concluded with benchmarks on the Return of Investments, Pitfalls in Deployment, and effective parameters to gauge appropriate technology solutions for BPOs to keep up with CX advancements. To learn more, book a meeting with Sahir - https://nuel.ink/uH85qK #contactcentre #FutureOfBPO #bposervices #ai #digitalbpo #chatbots #technicalsupport #Awards #ubsforums #artificialintelligence #innovation #technology #leaders #investments #tech #epicenter #futureintelligently
Attention all job seekers! We are currently hiring voice resources for our International processes. The ideal candidate should have good communication and comprehension skills, a typing speed of at least 30 words per minute, and experience in collections, sales, or customer service. The job requires working rotational shifts with rotational offs. If you fit the description and are looking for an exciting career opportunity, send in your applications today! #hiringnow #voiceprocess #internationalcallcenter #internationalcalling #rotationalshift #multiskills #growth #opportunity #careersatepi #epicenter #futureintelligently
Are you looking for an exciting career opportunity at a Great Place to Work? Are you a team player with a positive attitude and a passion for excellence? If yes, come join our team! You will have an opportunity to work with talented and dedicated professionals in a supportive and collaborative work environment. We are looking for highly motivated individuals for a variety of positions. Please visit our Careers Page: https://nuel.ink/ChlCcF OR submit your resume by email: [email protected] Join us and be part of a dynamic team, contact us today! #LifeatEpi #FutureIntelligently #work #team #opportunity #career #jobs #tech #careers #resume #environment #email
We can't wait to meet with fellow professionals and discuss current advances and challenges in the ARM Industry. Meet AL (Altaf Sayed) at the #ACAIgnite2023 to understand how you can leverage our 22 years of expertise in managing collections to reduce your cost of collections and improve your bottom line. Book your Meeting slot here - https://epicenter.tech/eventmeet #debtcollections #2decadesofexpertise #epicenter #ACAIgnite #futureintelligently
It's day 3 in Vegas at #FintechMeetup2023 Meet Altaf and Sahir to know how our Digital Contact Center has consistently delivered exceptional customer experiences for the past 22 years. #CustomerExperience #PeopleProcessPerformance #Networking #Growth #Success #CXTransformations #fintech #digital #FutureIntelligently
We are at the FINTECH Meetup 2023! Connect with Altaf and Sahir to learn, how we redefine Customer Support and convert your consumer into brand advocates. #FintechMeetup2023 #CustomerExperience #PeopleProcessPerformance #Networking #Growth #Successย #CXTransformations #fintech #brand #FutureIntelligently
Are you attending #B2BMX? Altaf and Sukrut look forward to exchange insights and knowledge with some of the industry's top minds. With so many stalwarts in attendance, we look forward to connect, learn and grow with the best in the marketing world! #B2BMX #marketingleaders #innovativeminds #epicenter #futureintelligently
We are excited to be part of the 26th Annual Conference of Receivables Management Association International this year! Meet our experts with over 2 decades of collection experience Rajesh Thankappan and Altaf Sayed to discuss how we can help improve your bottom line. Schedule a meeting here: https://epicenter.tech/eventmeet See you in Vegas! Booth #410, ARIA Resort & Casino, Las Vegas from 7th to 10th February 2023 #FutureIntelligently #RMAi2023 #experience #management #receivablesmanagement #collections
Happy New Year 2023! We hope you have a wonderful and successful year ahead. May all your dreams and goals be fulfilled, and may you be surrounded by love, joy, and happiness. Wishing you a happy, healthy, and prosperous New Year! #LifeatEpi #HappyNewYear #FutureIntelligently
We are thrilled to announce that Epicenter has been Certified for ISO 22301:2019 (Business Continuity Management System). A business continuity plan establishes protocols and creates prevention & recovery systems in case of disruptive events such as cyber-attack or natural disasters. It improves our risk management processes by reducing the impact on business during the crisis. This will help us effectively manage incidents affecting the business, ensure that we continue to meet our commitments towards our customers even during the crisis, and protect the well-being of our employees, vendors, and the community. #FutureIntelligently #Epicenter #cyber #riskmanagement #help #events #community #management #business
We hope that your table is always full of your favorite food and surrounded by your favorite people. Happy Thanksgiving from Epicenter! May your hearts be as warm as the autumn glow and as full as the harvest of the season. #Thanksgiving #FutureIntelligently #Epicenter #people #food
Weโre headed to the Chief Experience Officer Exchange this November 7-9 in St. Louis, MO! Join Sahir and Altaf, for 2.5 days in a 5-star setting, filled with true peer-level networking opportunities and strategic event sessions to gain the tools necessary to delight customers and drive unparalleled business results. #CXOExchange #CustomerManagementPractice #FutureIntelligently #Epicenter
We are excited to be attending MONEY 20/20, the biggest FinTech event. Meet our experts, Sahir Sekhon and Altaf Sayed at The Sands Expo Las Vegas, to know how weย can help you redefine Customer Care and convert your Consumers into Brand Advocates. #money2020usa #money2020 #fintech #technology #FutureIntelligently #Epicenter
Have you checked August edition of #ECAPSULE yet? Click here ๐๐https://epicenter.tech/ecapsule LINK AVAILABLE IN THE BIO #ecapsule #futureintelligently #epicenter #customerexperience #contactcenter #digitalcontactcenter #omnichannel #conversationalai #ai #digitization
Delivering excellence in healthcare, during the world's fight against COVID As a service partner, Epicenter delivers end-to-end customer lifecycle management, manages inbound & outbound activities, facilitates superior customer experience, by handling 100% of their call center requests. Know how we deliver 52% Conversion on online inquiries for a Healthcare Client: https://epicenter.tech/resources #healthcare #customerlifecyclemanagement #customerexperience #covid #management #futureintelligently #epicenter
An ideal omnichannel strategy should encompass a customer data platform (CDP) and AI-based technology, to provide a 360-degree customer view to enable a human to have empathetic and meaningful conversations. Learn how Epicenter helps organizations be future-ready and thrive in this new age of digitized customer experience by providing Omnichannel Customer Experience with the help of Conversational AI. Link to the detailed article: https://www.epicenter.tech/customerfirst/conversational-ai/ #Omnichannel #ConversationalAI #DigitalContactCeter #ContactCenter #customerlifecycle #CustomerExperience #future #technology #FutureIntelligently #Epicenter
Successful organizations differentiate on the basis of Superior Customer Experience, ensuring the customer journey through various touch-points is seamlessly managed. Click on the link to know how we help our clients manage Customer Life-cycle while delivering Superior Customer Experience: https://www.epicenter.tech/customerfirst/how-we-manage-to-deliver-superior-customer-service/ #customerlifecycle #customerservice #customerdelight #contactcenter #digitalcontactcenter #brandawareness #customereng #demandgeneration #ai #epicenter #futureintelligently
THE CATALYST AWARDS 2022 A special mention to our employees who went the extra mile during Covid-19, to ensure the smooth functioning of operations by lending 200% of their support. #LifeatEpi #FutureIntelligently #care #career
We All Worked from Home, We All Strived Hard, We Faced the Hurdles, But Still Delivered Our Part. Heartly Congratulations to the Shining Star Awards Winners for the last quarter! #LifeatEpi #FutureIntelligently
We have achieved a significant milestone in our journey this year with an Employee Satisfaction (E-SAT) Score of 94%. More than 2200 employees responded to the survey which had 72 Questions. Over the last four years, we have been consistently improving, and the results are evident. We want to thank all our employees, friends, and their families for the constant support. We thank all our clients for their trust in us, and we look forward to winning the hearts of many more clients in the days to come. Communication and trust are the most important pillars to maintain healthy client and employee relations. Kudos to the entire team who has worked incessantly to ensure we consistently exceed our customers' expectations and keep our employees and friends together even during the most adverse times. Thank you one and all. #LifeatEpi #Epicenterofhappiness #futureintelligently #happycustomers #happyemployees
Sahir is five months away from completing 20-years with Epicenter. When he started, he never thought that 94% was possible. Sahir is our Vice President โ Operations, Quality and Training. Now you know, why our clients completely believe in us! 94% is not just an achievement or belief; it is much more. Stay tuned for more on 94% #LifeatEpi #Epicenterofhappiness #futureintelligently #happycustomers #happyemployees
Mitigating risks needs attention to all the minute details within the organization. Meet Neetha from our Risk & Compliance Team. 94% is all about ensuring adherence to rules and regulations and that the procedures are regularly followed. Want to know more about 94%? Follow Epicenter #LifeatEpi #Epicenterofhappiness #futureintelligently #happycustomers #happyemployees #compliance
Meet Jatin, our Head of Data and Strategy. Data helps in measuring the right emotion and strategy is all about making choices. For us 94% is a real emotion, which helps us to choose the right path. 94% helps us make our customers happy. Want to know more about 94%? Follow Epicenter #LifeatEpi #Epicenterofhappiness #futureintelligently #happycustomers #happyemployees
Meet Pravin, our VP - Technology. According to him, 94% is about constantly innovating. Its about creating an experience for our clients as well as our employees. It's about our customers and winning every time. Want to know more about 94%? Stay tuned. #LifeatEpi #Epicenterofhappiness #futureintelligently #happycustomers #happyemployees
94% is Confidence. Itโs the most positive emotion. Meet Daphane, one of our Employee Relations leader. She ensures that our employees are Happy, simply because Happy Employees make Happy Customers. Want to know more about 94%? Stay tuned. #LifeatEpi #Epicenterofhappiness #futureintelligently #happycustomers #happyemployees
Meet Kamlesh, a traveller who is health conscious, very well networked and collaborates well. For him 94% is an energy. The energy that lets him drive through several countries. When he gets back, he gathers a lot of stories and connections for all of us to hear and learn from. Therefore 94% is a story that we believe in. Stay tuned for more. #LifeatEpi #Epicenterofhappiness #futureintelligently #happycustomers #happyemployees
Rahul Patil heads Risk & Compliance, he has waved a green flag being the flag bearer of mitigating risk for us. 94% is about safety and security for Rahul. Be it a simple audit or an ISO certification, his team ensures that customer's data is safe. Stay tuned, because our clients are not just looking for safety. #LifeatEpi #Epicenterofhappiness #futureintelligently #happycustomers #happyemployees
Meet @chandneeupadhyaya , she spreads Joy. As we speak, it is contagious but not risky, it is simply โHappy-demicโ. For her, 94% is Joy. Follow @epicenterai to know more. #LifeatEpi #Epicenterofhappiness #futureintelligently #happycustomers #happyemployees
Meet Altaf, our VP - HR, Sales and Operations. Having spent almost 2 decades with Epicenter, he firmly believes a leader is a servant first. โIts always about people, we are in the people business and they are our strongest pillars". 94% is not just a number for him, this is his Family, he lives and breathes Epicenter. Stayed tuned for more. #LifeatEpi #Epicenterofhappiness #futureintelligently #happycustomers #happyemployees