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Conflict is inevitable at work, but using it as a source of light can turn any dark moment into a constructive outcome for growth. Avoiding conflict = greater conflict Therefore, seeing conflict as an opportunity to have a constructive conversation to strengthen our internal and external relationships builds confidence, resilience, and promotes growth within the company. Ready to enhance your confidence and conflict resolution skills? DM: CONFLICT

Workplace conflict is inevitable but having a step by step approach can ease the process and help you communicate effectively to resolve the issue. 1️⃣Ask Questions - this can prevent assumptions while gaining clarity around the problem 2️⃣Set Boundaries - establish a boundary based on the shared value you wish to achieve while making a request to align on a goal 3️⃣Be Willing To Negotiate - keep an open mind to hear each person’s perspective or ideas so each person feels heard and understood 4️⃣Create Agreements - that are mutually beneficial for everyone involved Want to learn how to be a great negotiator when conflict arises? Check out Boundary Badass Book on Amazon.

I recently received an email from the CIPD (HR professional body) thanking me for my exceptional service to the HR profession for over 20 years! First I thought, geez, time flies and thanks for the reminder that I'm not getting any younger! Then I reflected on my journey. I was working in HR while I studied for my CIPD qualification. My son had just been born (he's now adulting), I was studying while up at night feeding him - baby in one arm, a book in the other (do you remember real books - oh those were the days!). I often get asked how I did it. Sleepless nights, studying on top of working full time with a new born. It's simple really, I love my profession and am pretty determined when I want something! Then I thought of how much the world of work has changed in that time. I've practised through technology changes (when was the last time you saw a dictaphone or a bulky desktop 🤣!), smart phones being introduced (bye bye Blackberry and pagers 🤣), changes to office environments (no more smoking indoors), then there was the ability to work remotely, working practices changed (think about when life really was like a series of the office), a pandemic came along and importantly there was a shift in perception with HR no longer being seen as personnel engaged for tea, tissues and party planning, but operating as strategists and true business partners. I've dealt with things you couldn't dream of and that's part of the beauty. As a profession, it's not for the feint hearted, each day contains some sort of surprise and I love it! Thank you CIPD. Here's to an exciting future, with even more change 🩶 (photo edited to remove signatures and membership details!) #hrforhr #awesomeprofession #youcouldntmakeitup #workplacemediator #conflictresolution #goals

It wasn't ME!🙅🏼‍♀️ Well, not this time at least...🤦🏼‍♀️ I find it fascinating when I am facilitating a mediation and, particularly in the beginning stages of the process, each individual is often convinced that they aren't the problem - "It's not me, it's THEM!"👉🏼 As we move through the process, there is plenty of opportunity for challenge, reflection and understanding a different perspective. ➡️So, their opinion tends to shift. If someone has held that opinion for a long time or is particularly entrenched in their opinion, then it may take more involvement from a mediator - perhaps with some #conflictcoaching or other tools available (amongst others, I find #DISC very useful for certain situations). This week it wasn't me🙅🏼‍♀️ mediating - I caught up on some necessary businessy tasks, calls around conflict strategy with organisations, and follow-up calls from recent mediations. It wasn't me travelling to meet people🙅🏼‍♀️ - Marie Coombes, my very good friend and fellow mediator, was down South so we got to have dinner together and happily talk for hours! It wasn't me being away from home for work🙅🏼‍♀️ - Michael Jenkings, my innovative husband was away meeting a client who incorporates Mike's technology and electronics-loving brain within his very cool product line. It wasn't me connecting people (this week at least!)🙅🏼‍♀️ - the very kind Chris Mansfield caught up at an ONLE Networking event and he put me in touch with employment solicitor Lorraine Sherrard. So, we got to have a wonderful chat yesterday. Today, I will not be unhappy because I have the pleasure of sitting down with 💛 Yellow Tuxedo®'s Alan Braithwaite and Emily Braithwaite 💛for a podcast chat. What a great way to conclude the week! What have you - or have you NOT - been up to this week? #workplacemediator #peacefulleadershipcoach

One blustery 🍃day, two mediators met for coffee. And, we had a wonderful time🤗! This week has been a real MIXTURE. This week I wrapped up a mixture of multiple follow-up calls from a multi-party mediation and a 2-party mediation. It is great to hear about the progress that has been made since each of the in-person sessions. As pictured, I met with the wonderful Claire Henley - facilitator of Lego play and a qualified mediator to chat about a whole mixture of things - life, family, and mediation. As it happens, Claire met Gayle Tong at an event and Gayle connected us. With Claire having incredible experience which lends itself to commercial mediation particularly, I connected her to a few others in the same specialism. 😎It's all about collaboration and mixing it up! Alongside working with clients, as the Leadership and Management Governor at a local secondary school🏫, I spent some time there to plan out activities to support them in my role. After giving blood💉 - no sticker this time but I enjoyed the chocolate biscuits 😁 - I delivered a DISC webinar for the benefit of The Altitude Experience clients and other supporting coaches. I spoke about the different mixtures we all have of the 4 core communication styles and how to mix nicely with others! A nice little ✨bonus alongside all the business development support the clients get! This morning a meeting at my youngest child's primary school🚸 to discuss transitions to secondary school - eek! I feel a real mixture of emotions. 🌻Pride at how far she has come and how excited she is, and trepidation about the unknowns and some of the inevitable secondary school challenges she will need to adapt to. Has your week been a mixture of activities too? #discpractitioner #discworkshops #workplacemediator #conflictmanagement

I was about to update something and spotted a happy surprise addition to my profile yesterday. ➡️LinkedIn now says I am a 'Top Conflict Resolution Voice'. Well, that's nice!🤗 ✨Happy Thursday everyone! #workplacemediator #conflictresolutiontips #conflictmanagement #conflictcoach

Meet Slink, the littlest Astraea team member and our Conflict Resolution Officer. Slink specialises in trust, problem solving and empathy, in addition to the art of influence and persuasiveness (have you seen those eyes)! Slink loves treats, long walks and scent training. If team Astraea can save you from the chaos of conflict, let's talk! #mediation #workplacemediator #conflictresolution #dogsofinstagram 📱 07584 230143 ✉️ [email protected] 💻 www.astraeamediation.co.uk

There's nothing quite like it.😊 The wonderful 🍃 scent of freshly clean sheets after a day of drying in the Spring breeze outside. Alas! Our local wild badger 🦡 has had a field day with our lawn, including opening up the hole for the washing to the point of now being quite useless.🤷 Plan B = required (my trusty indoor airer!). Tech is used in every industry, including mediation.👉 And, it's always helpful to know your options, especially if you need a back-up plan! This week, the Bloom Mediator Mentoring Discussion Group met with over 🙌 20 other mediators to share our experiences with great tech systems and seek recommendations. It was an extremely useful discussion full of 💻tech tips from everyone. I have also had several follow-up calls from a team mediation recently. 🇬🇧They live all over the UK so it is fantastic that tech enables me to have calls with ease to hear the progress that the mediation made - ✨"a significant difference!" I also had the pleasure of being invited back for Gayle Tong's podcast and tech worked well for us both 🎉 so we had a great discussion. 💛 Yellow Tuxedo®'s Alan Braithwaite held a wonderful session answering tech questions for the 🎪 Digital Circus. 👉So it has been a technology-positive week! How has your week been? What 💻tech do you love best? #technology #mediation #workplacemediator #conflictcoach

Patrick Lencioni is definitely onto something here! Trust is essential in the mediation process. It creates a safe space for open and honest communication, ensures confidentiality and aides collaboration. If you'd like to be saved from the chaos of conflict, let's talk! #mediation #workplacemediator #commercialmediator #conflictresolution #trust #buildingbridges 📱 07584 230143 ✉️ [email protected] 💻 www.astraeamediation.co.uk

Today is world art day - an international celebration of fine arts celebrated annually on Leonardo Da Vinci's birthday 🎨 Whether theatre, music or getting crafty I love the arts and in my spare time I volunteer for the amazing City Arts in Newbury (check them out as they are fantastic)! Mediation has many similarities with the arts, enabling creative expression to resolve conflict, exploring emotions and collaborating. Both can be transformative. If you'd like to paint your workplace with harmony and understanding, let's talk! 🫶🏻 As for the picture, it's my favourite artist, James McQueen and it makes me smile every day! #mediation #workplacemediator #conflictresolution #worldartday2024 📱 07584 230143 ✉️ [email protected] 💻 www.astraeamediation.co.uk

🤩Happy Friday all! The Easter holidays are nearly at an end and my schedule returns to 'normal' - though it changes so much, what is normal?! 🤷😂 It's been a mixture of work - ✨mediations, follow-up calls, dealing with enquiries and general admin, prepping for our next Bloom Mediator Mentoring discussion group next week - but also play🙌. My girls saw my competitive side come out when I taught them 3 new card games♠️ - #parentinggoals (Do you let your children win? Tell me I'm not the only mean one 😂😂). It's also been a lovely opportunity to see family and friends. And, if course, eat PLENTY of chocolate 🍫. ❓How has your week been? #workplacemediator #conflictcoach #workandplay

No 9am start for me today! (🤫And no sneaking out the house to catch the early train.) There's a teensy bit of travel but work truly begins later than normal today. 🤷Why? I'm mediating between individuals who work the later shift, so it just made sense to do the later session time. 👉Following the principle of mediation being flexible, we made the timings work for the process AND for them. I have all my resources, 🥨 snacks for the journey, and had a 😀 nice chat with a stranger on the train station bench next to me. 🙌Happy Tuesday all! #workplacemediator #mediation #flexibility

As a workplace mediator I follow a very thorough process to ensure a positive outcome is achieved. Not every difficult conversation needs a mediator but let’s be honest it’s not something that anyone enjoys! Below are a few tips to help you if you need to have a conversation! I’m here if you need me #workplacemediator #positiveaction

As we start a new quarter, I thought I'd take the time to introduce myself! I'm Jules - the face behind Astraea Mediation. When I'm not saving you from the chaos of conflict, I like walking the littlest team member, my lovely and very lively sausage dog. She helps to keep my conflict resolution skills on point, daily! Other loves include: family, friends, coffee, lifting weights, reformer pilates, yoga, fresh air and a good podcast. To keep it balanced as this is sounding super wholesome, I also love rock music, gin and ice-cream 🩶! #mediation #workplacemediator #commercialmediator #conflictresolution #uk #berkshire 📱 07584 230143 ✉️ [email protected] 💻 www.astraeamediation.co.uk

🙃Upside down. Or, through a different lens🔎. What if you looked at things from another angle?🤔 The answer might be staring you in the face!👁️👁️ ❓What do you do to get a NEW perspective? I have spoken to several organisations of all sizes and sectors this week about their mediation enquiries. ➡️They had all realised the people involved needed something to offer a new perspective. One of the reasons I love doing 😎conflict coaching sessions - another big feature of this week - is that I don't need to tell people what to do. 🤗I simply help them look at the situation from different angles (I don't make them sit upside down though!) and then feel empowered to move forward in peace. I also had the pleasure of speaking with Sasi Krishnan - and left feeling VERY hungry. I could not wait to try her online authentic Indian cooking classes 👩🏼‍🍳when I heard her passion for the flavours and joy of cooking. Following a recent team mediation, I had some very positive 📞follow-up calls this week and heard the benefits of the day and their improved interactions since our session. Today, as always, I enjoyed the 🎪The Digital Circus® session, packed full of fun and information (as always) by Alan Braithwaite and Emily Braithwaite 💛. I love their fresh approach to being visible online. Now the Easter holidays have begun and my hours are reduced most days for the next 2 weeks. Enjoy celebrating this season of new life✨ and a new perspective🙌🏼. #workplacemediator #newperspective #easter

We're proud to be supporting Neurodiversity Celebration Week 2024! Neurodiversity Celebration Week is a worldwide initiative that challenges stereotypes and misconceptions about neurological differences. Every brain is beautifully unique. In order to create inclusive workplaces, free from conflict, it's critical to recognise and accommodate the diverse ways our brains work. Together, let's change the narrative to understand, accept, and celebrate neurodiversity! By promoting awareness and providing tailored support, we can break down barriers, create workplaces where difference is celebrated and every voice is heard 🌟 #NeurodiversityCelebrationWeek #NCW #ThisIsND #workplacemediator #hrforhr

Do you ever procrastinate responding to a client? Or leave out important details the client needs by mistake? To maintain effective communication and positive relationships with clients, it’s crucial to avoid certain email pitfalls. Here are five email issues to steer clear of: 1. Poor Grammar and Spelling Errors- Emails riddled with grammar and spelling errors can undermine professionalism and credibility. Always proofread emails before sending them to clients, and consider using spelling and grammar checking tools to catch any mistakes. 2. Vague or Ambiguous Language - Unclear or ambiguous language in emails can lead to misunderstandings and confusion. Be specific and concise in your communication, providing clear instructions, requests, or explanations to avoid any misinterpretations. 3. Ignoring or Delaying Responses - Failing to respond to client emails promptly or ignoring their inquiries altogether can give the impression of disinterest or unprofessionalism. Aim to respond to client emails in a timely manner, even if it’s just to acknowledge receipt of their message and provide an estimated timeline for a more detailed response if needed. 4. Overlooking Attachments or Links - Forgetting to attach necessary documents or include relevant links in emails can frustrate clients and impede progress on projects or tasks. Double-check your emails before sending to ensure all required attachments and links are included, and consider providing clear instructions on how to access or download any additional resources. 5. Inappropriate Tone or Language - The tone and language used in emails can significantly impact how clients perceive your communication. Avoid using overly informal language, sarcasm, or jargon that may be confusing or off-putting to clients. Instead, strive for a professional and respectful tone that aligns with the nature of your client relationship. By being mindful of these email issues and proactively addressing them in your communication with clients, you can foster stronger relationships, enhance client satisfaction, and minimize misunderstandings or conflicts. Follow @twentyeightconsultancy for relationship capital skills

I’m not going to lie, this week has felt a bit surreal.🤨 The work has been great 🤩! Lots of mediation bubbling away at different stages, coaching clients doing well, and we had a fabulous Bloom Mediator Mentoring discussion group on Monday. Yet, ‘life’ is still happening in the background, isn’t it? And, sometimes it's tough 😟. In recent weeks, 2 significant family members have left this earth and although they both lived long lives, it still shook me a little. ✨So, I am very grateful for a job that enables me to take time for myself or to be with family. And, I’m also grateful for joyful moments of catching up with lovely connections like Jessica Shailes - it may have been a day of blustery wind and rain⛈️ but it didn’t put us off crossing over on our Gosport ferry for a spot of lunch and great conversation🙌🏼! I also had different parenting commitments this week - braces being fitted, medical check-ups, and completing all their 🏊🏼‍♀️swimming stages! When I work with mediation participants or coaches, they sometimes start apologising for talking about a personal topic but I quickly reassure them ➡️Because life and work are so often intermingled together - personal situations will affect how they show up at work and vice versa. So, this week has had a few more moments of pause than my ‘normal’ but I’m finishing feeling ✨peaceful, reflective and grateful. How are you finishing this week? #lifeandwork #businessowner #workplacemediator

Something smells a little funky... 🤔 We couldn't figure out what the cause was! Worst of all it smelled a little 'smoky'. Was something electrical getting too hot?🔌 No 🤔 Was someone having a bonfire🔥 outside? No 🤔 Why did the smell get stronger and then seem to disappear?! Then, I realised... It was my new fluffy slippers! I suddenly remembered that the packaging had that same smell and so every time I moved my legs on the sofa, that's when I smelled it again! I had checked everywhere except ME!😂 Suspicions can arise from all sorts of behaviours that we read into, or misunderstood phrasing, or just a 'sense' ✨... Sometimes, our suspicions may be well founded but often (not always, but OFTEN) in mediation we discover that the source of the unease may have started a lot closer to home! 🫣 #suspiciousminds #misinderstandings #workplacemediator

Communication is vital to cultivating business relationships that build your business If you escape into flight when conflict rises, freeze when it comes to setting boundaries, or go into full blown panic mode and people please by disregarding contracts, this can cost you long-term revenue growth. Being able to assertively communicate in a constructive manner is what sets you apart from other executives and entrepreneurs who are trying to manage operations yet often fall short due to poor communication skills. And it’s important not to confuse assertive communication for aggressive style, as this is the quickest way to sabotage connections and run any business into the ground. Using a medium pitch tone of voice with open posture while making eye contact can make a huge impact while inspiring others to engage. Clients and colleagues are more inclined to listen without getting defensive when addressing issues or setting boundaries to support the relationship. How do you approach connecting and conflict in your business relationships? Follow @twentyeightconsultancy for relationship capital and conflict resolution advice

🎂EIGHT years ago, I was buzzing with ideas! I knew how brilliant mediation was and was excited to see workplaces run and embrace it... ...Well, it took a while before that happened🤨. 🧐I soon realised that though some people in organisations were aware of mediation, the majority were not (or their experience was based on family mediation). ➡️Others knew about mediation but had not experienced or used it before. So, I set out to make the concept of 'workplace mediation' more accessible😎 and the benefits of mediation more clear. Alongside seeing a cultural shift towards mediation and early resolution - from individuals, organisations, and research-backed guidance - I am so happy to STILL 💖love my job! Here are just a few of the industries I have had the honour of mediating, coaching, and doing training with over the past few years: Manufacturing Companies NHS Creative Arts Businesses Pharmaceutical Industry Engineering Organisations Aeronautical Industry Education Provision Charity Sector Local Authorities Marketing Agencies IT Services Law Firms Here's to many more years of Mosaic Mediation UK - helping people have 🕊️peaceful relationships in the workplace and beyond!🙌🏼 #workanniversary #workplacemediator #interpersonalskills #peacefulleadershipcoaching #conflictcoaching #assertiveness #beassertive #confidence #assertivenesscoaching #conflictcoach #workplacemediation #disputeresolution

Let's go against the grain sometimes 🤷. Social media is flooded with messages about doubting other people and cutting them off quickly - a sentiment that I totally understand as it's natural to want to protect ourselves. In my job though this message can often be detrimental when over-applied. So, yes, be wise! 🙌 Some people do not have your best interests at heart 🥺 so distance may be the best course of action. However, if you want true 🕊️ peace in relationships, it only comes when you give her the benefit of the doubt - when you extend trust and allow them to demonstrate trustworthiness. Otherwise, when there has been some discord or misunderstanding before, you could end up subconsciously looking for 🤔 evidence of negative intentions (leading to confirmation bias). Happily, I can say that my mediation this week involved two colleagues who chose to give each other the benefit of the doubt 🤩 and had some very productive conversations. This week is half term so my schedule has been a bit wonky 🫨 but it's a gift to love my job and work around family activities too 🤩. #lovemyjob #workplacemediator #conflictmanagement

I won't be seeing this image for at least 24 hours this weekend!🤪 After a week of more back-to-back calls than I can count, I am looking forward to a nice spa and screen-free time with my tech problem-solving guru and husband, Michael Jenkings. I am definitely 🙅🏼‍♀️NOT complaining because it has been an incredible week for my business and the businesses I work with. And, it always gives me a ✨boost to see the level of enquiries I've had with a desire for mediation to happen 🙌🏼early on in the process. And, when mediation is not the solution, I love both delivering and exploring the option of conflict coaching this week for different clients. ➡️It's a great alternative to help individuals feel equipped to manage the situation they're in and/or process the situation they have experienced and want to move on from, particularly if the other person is not willing to mediate. Thankfully, I started Monday on a ✨double ✨boost anyway - a call with the 💛 Yellow Tuxedo® to get focused for the month ahead and then my incredible chocolate 🍫 delivery arrived from Freedom Chocolate. I have seen my face on screen a lot this week, with pre-mediation calls, follow-up calls from mediations, and calls with incredible women on behalf of The Altitude Experience who are looking for a business ✨boost. Like many mediators, I have to manage the pressure I put on myself to do everything within my role to help parties get a great outcome, so I definitely appreciate having Marie Coombes in my corner to give a fellow mediator a quick pep talk ✨boost. It is one of the many reasons we created the Bloom Mediator Mentoring discussion group with Alice Lampard! What gives you and your business a boost? #workplacemediator #conflictcoaching #conflictmanagementskills #peacefulrelationships #workplacemediator

Elevate your Conflict Resolution skills. The Fundamentals of Dispute Resolution training course gives you the skills, knowledge and certification you need to successfully enable people in dispute to find resolution, in 6 weeks. The course goes beyond basics and covers different types and styles of Mediation used in a wide range of situations including community, neighbour, commercial and family conflicts and is a combination of live interactive online training, in-person skills practice days, demonstration videos and theoretical knowledge. We also offer opportunities to observe real Mediation cases as part of your training. Certification: College of Mediators recognised Community and Workplace Mediation qualification and ability to join the College of Mediators as a practicing mediator. This course is assessed. REGISTER your interest today (enrolment ends: 5th Feb, 2024) - go to 'Mediation Training' link in Bio. Our ongoing post-course support service, many of which are free, provides you with: * Support, mentoring and Professional Practice Consultancy to those looking to start up a new career * Help finding a mediation practice placement and observation opportunities * Keeping you informed of regular work, training, articles, tutorials, and networking with like-minded professionals * Ability to join the College of Mediators as a trained mediator upon successful completion of the course REGISTER your interest today - enrolment ends: 5th Feb, 2024 - go to 'Mediation Training' link in Bio. #mediation #mediator #MediationTraining #disputeresolution #CertifiedTraining #communitymediator #familyissues #mediators #conflictresolutionskills #familymediation #disputemanagement #conflictresolutiontraining #humanresourcemanagement #conflictmanagement #workplacemediator #hr #humanresourcesmanager #disputeresolutionskills #lbamediation

It's only just happened to me. 🤣How long did it take you? Yes, it may have taken getting to the 4th week of January, but finally, I have cracked it! 😎I now write the date without needing to go back and correct the year. Habits that have formed over time can be difficult to break, can't they? Especially, when they become almost subconscious - 🤷🏼‍♀️like writing the year after 365 days of habit forming. 🧐It is common for new coaching clients in the initial call to question whether it is even possible for them to become assertive, after years of communication habits and formed beliefs. And, I can confidently tell them YES! Why? 👉🏼Believe it or not, 👋🏼I was once the shy girl in the classroom who didn't like speaking up in big groups. I was easily intimidated by extroverted personalities and I had to ✨proactively learn new habits and techniques - without changing the core of who I was. When I coach assertive communication, the aim is not🙅🏼‍♀️ to change the person but for them to feel 😎empowered to communicate what they think, feel and need clearly and confidently ➡️ which leads to authentically peaceful relationships. So, from a sociable and assertive introvert, yes there is such a thing and 🙌🏼forming new, empowering habits is entirely possible! #assertivenessskills #confidentcommunication #introvert #january2024 #peacefulrelationships #assertiveness #assertivenesscoach #communicationcoach #confidence #peopleskills #leadershipskills #manager #linemanager #mediator #workplacemediator

Leaders, like anyone else, can be resistant to change due to various reasons. Here are five pain points to consider to better understand leaders inability to change: 1️⃣ Maintain Status Quo - Refusal to implement new systems & approaches because they can feel inadequate or uncomfortable with change and fear it could result with poor outcomes. 2️⃣ Ineffective Communication - Inability to communicate openly & conflict avoidant due to their past experiences or fear they will lose control reflecting poorly on their leadership skills and abilities. 3️⃣ Ego-Based Mentality - Self-consumed with their professional advancement as they care more about maintaining their title or position rather than supporting the company’s success. 4️⃣ Micromanage Teams - Fixated on control & stability versus growth & prosperity. This can hurt the company focusing operations rather than long-term objectives and growth. 5️⃣ Ignore Feedback - Resist valuable input & alternative viewpoints for collaboration which hinders employee engagement and productivity Follow @twentyeightconsultancy for relationship capital and conflict resolution solutions

Communication challenges executives experience can come with a wide variety of diverse perspectives or issues impacting workflow, development, and performance Here are 6 challenges that appear often in the workplace: 1️⃣ Global & Cultural Differences - feeling underdeveloped and not properly trained to understand, support, and embrace diversity, equity and inclusion which can lead to greater conflict and instability. 2️⃣ Information Overload - experiencing an overwhelming amount of information and not knowing what to prioritize or implement for the best outcome. 3️⃣ Balance Internal & External - there can be a constant struggle between spending time on internal communication and supporting teams while ensuring external communication and customers are satisfied which can lead to paralysis or emotional distress. 4️⃣ Employee Engagement - trying to manage responsibilities and keep employees engaged can take time and effort but there’s only so many hours in the day and it can feel exhausting when the pressure to outperform competitors are high. 5️⃣ Lack of Transparency - it usually begins with top management which can leave any executive or employee feeling confused and frustrated due to the lack of communication for operational planning 6️⃣ Adapting to Change - isn’t easy for all but not having the proper support can also make adjustments challenging and difficult when feeling the pressure to shift team dynamics or make new decisions due to lack of inconsistent or closed communication channels. Would you add any others to the list? Follow @twentyeightconsultancy for more relationship capital and conflict resolution advice

It’s often people have the mentality “it’s me versus you” when at odds with each other. Yet, this mindset prevents setting the conversation up for success when experiencing a disagreement. It’s healthier to have the mentality “it’s we versus the problem” to reach a mutually beneficial agreement where everyone can walk away peacefully knowing they are on the same page. Working collaboratively together in the best interest of all parties involved can truly support objectives and outcomes while enhancing relationship capital. Otherwise, everyone loses when there’s a gridlock and a lack of negotiation for the greater collective. What’s your perspective when it comes to conflict with co-workers?

Personality clashes in the workplace show up quite easily due to a wide range of variables that impact how team members energetically engage with one another. Let’s breakdown the personality differences and factors that influence team dynamics: 1️⃣Communication Styles - Employees can be overly expressive whereas others can be reserved in their style of communication. Finding the balance of when to engage or disengage throughout the workday can be key to supporting communication styles. 2️⃣Decision-Making Approaches - Strategies can play a key role in decision-making especially if it impacts other team members responsibilities. Yet, this style can limit one’s creative thinking which could lead to solving issues. Finding ways to incorporate both approaches leads to a better understanding and outcome for all. 3️⃣Conflict Resolution Styles - Can be a hard one to master in finding the balance between styles as conflict needs to be addressed effectively and efficiently before leading to bigger problems. How one approaches conflict can make it safe for each person to express or solve their differences with ease and bridge the gap between the disconnect. 4️⃣Work Preferences & Dynamics - Some employees to prefer to work early hours and others late into the evening. And then a company may need to consider finding the balance between structured work in the office, hybrid of virtual. The biggest factor is making sure productivity and performance are consistent to sustain the company’s growth. 5️⃣Leadership Styles - Leaders may be very hands-on where others may take a more back-seat approach once roles identified and responsibilities are met. Finding a leadership that supports team members can be key by engaging their preferences on a weekly basis. Follow @twentyeightconsultancy for more psychological insights in the workplace

My ‘normal’ is probably not your ‘normal’.🤔 This photo is a 😎sunny throwback to my normal… Having a ☀️summer birthday often meant a celebration while on holiday - on a campsite with the children of families we holidayed with. (I can probably count on one hand how many times I remember it raining on my birthday.) So my normal for birthdays = warm and dry weather; a relaxed atmosphere (never at school!); ⛺being outdoors, and parties🥳 with whoever is not on holiday elsewhere! Whereas your normal may be entirely different - having one child with a ❄️winter birthday has highlighted some of the party practical differences! Whenever someone is involved in a difficult situation, I always look out for how 🧐their perspective may differ. (Both in terms of the events but also the meaning they may uniquely attach to different words, ideas, or behaviours.) This rather cold week has been a wonderful mix of tasks, events and people - amidst calls following up from past mediations, coaching calls, and pre-mediation calls for upcoming mediations. Today, I’m hanging out with the 📿Mayor of Portsmouth, hosting a table at his Prayer Breakfast event!😁 So tell me, what is your birthday ‘normal’? #perspective #differences #workplacemediator #peacefulleadershipcoach #leadershipcoaching #entrepreneurs #businessowner #leadership #coaching #mediation #adr #conflictresolution #peace #peacefulworkplace

Have you ever been criticized, blamed or judged for something at work? Individuals who use this style of communication are often avoiding something with themselves and operating from a fixed mindset. Instead of internalizing what the person is saying, it’s better to pause and ask them: “Can you share what you mean by (insert their passive aggressive statement)?” This will help the individual reflect on their inappropriate statement so they are more inclined to take responsibility for their choice of words. By further assessing, it can help shut down destructive communication patterns and lead to better relationship management skills in the workplace. Follow @twentyeightconsultancy for more conflict resolution and relationship capital advice

Power struggles can show up in many different ways in the workplace. Here are the three most common power struggles: 1️⃣Leadership vs Employee - this can manifest during decision-making processes, dissatisfaction with leadership styles, or communication breakdowns as there’s a lack of clear communication boundaries. 2️⃣Interdepartmental - It can occur when different departments within an organization are competing for financial resources or recognition. Instead of finding ways to work together, they try to outdo each other to monopolize the situation. 3️⃣Individual vs Team - this often occurs when one team member feels superior and competes for control over others. They refuse to collaborate or cooperate with other team members on decisions or team projects. Have you experienced any of these power struggles at your company? Follow @twentyeightconsultancy for more relationship capital and conflict resolution tips.

2023 Testimonials = 100% 'Very Satisfied'🤩 My aim for EVERY party in mediation is quite simply this: feeling supported through the process and getting an outcome which improves the situation. 🙌🏼So, it is wonderful to receive testimonials like this one from a recent workplace mediation. Conflict is often uncomfortable. 😖 Confronting the issue can feel super stressful. 😥 😊Though I will not take sides, I can do my best to make the process "as stress-free as possible". Start this year off well by getting in touch if you have a situation brewing in your organisation. (And, if mediation is not the right solution, there are lots of other options which could be explored instead!) *Mosaic Mediation offers workplace mediation, one-to-one coaching, training, DISC profiles and advisory services* #workplacemediation #conflictmanagement #conflictresolution #executivecoaching #executivecoach #conflictmanagementskills #communication #boundaries #workplaceboundaries #grievances #workplacemediator #peopleskills #holdingdifficultconversations #providingfeedback #feedbackskills

And, they're...off! 🚥 Both children are back at school and my laptop is calling 💻👋 Happy New Year everyone 🎊 Though I keep an eye on emails over the holidays, I always like to keep my first official day back as an admin day. (Plus taking down the Christmas decorations 🎄) How has 2024 (all 3 days of it!) been for you so far? #HappyNewYear2024 #adminday #workplacemediator #conflictcoach #peopleskills #people #relationships #harmonyintheworkplace #workplaceculture #leadershipskills #difficultconversations #mediation #workplacemediation #mediator #assertiveness #communicationskills

Each employee plays a vital role to the success of the company. And when internal or external issues arise, employees share responsibility in order to resolve the situation. By each team member stepping in, employees can collectively decide how to respond appropriately and effectively suggest solutions that can improve workplace morale and resolve issues immediately. This reduces conflict and stress amongst team members and supports overall growth. On contrary, if you have one or more team members blaming others for workplace issues, the problem will expand and become a bigger issue for all. It will impact productivity and start chipping away at the company’s foundation, especially if it becomes an ongoing issue. Blaming others creates a greater divide and shows a lack of accountability. And when this occurs, nobody wins in the end and everyone deals with the burden of the problem at hand. Follow @twentyeightconsultancy for more conflict resolution and relationship capital tips

Disputes occur in the workplace more frequently than most people would like to admit but understanding why is important. Here are three reasons why conflict continuously exists: 1️⃣ Communication Breakdown Ongoing misunderstandings, unclear objectives, and poor communication channels keeps conflict at the forefront. Resolution: Open communication channels where every employee feels safe to express their thoughts and ideas and has a clear understanding of their objectives. 2️⃣ Different Personalities Employees have different values, backgrounds, or working styles which leads to clashing strategies and goals. Resolution: Keep an open mind when working with others in the workplace to enhance teamwork and collaboration while respecting differences between employees. 3️⃣ Unclear Roles Unclear roles and responsibilities, coupled with unmet goals, can lead to overlap and lack of professional boundaries. Resolution: Establish clear responsibilities and professional boundaries to facilitate communication and collaboration between the team members and leaders to achieve goals. Follow @twentyeightconsultancy for more conflict resolution strategies.

It can be easy to immediately respond to someone without considering the strength of their words and wisdom. When we fail to listen, we are doing ourselves a disservice to resolving the issue and only adding to the problem at hand. Workplace problems typically begin between two or more people. Therefore to resolve it, it takes perspective and ideas from everyone to come up with a mutually beneficial plan where each member feels valuable. Open communication builds trust and transparency which internally enhances our relationships as a collective. Does your team actively listen to resolve conflict? Follow @twentyeightconsultancy for more relationship capital and conflict resolution tips

What sounds like ‘Christmas’ for you?🎶🌲 This week, having been to not 1, not 2… but 3 Christmas ❄️ song-filled events, I am definitely more in the Christmas mood! 🤔 It’s incredible how much our mood can influence our perception and behaviour, isn’t it? (For instance, my ‘hangry’ mood definitely is an influencing factor on how graciously I think and behave - so my office is well-equipped with 🍎snacks!) The longer I work as a mediator, the more I try to be 👀 aware of what mood I am bringing with me into situations - considering WHY that might be - and do a quick mood-adjustment if needed. 👉Likewise, I pay attention to the mood in a mediation room or a one-to-one call, knowing that it is likely to influence how productive a session will be if not monitored (or, perhaps, even verbally acknowledged). Following a great Monday morning boost 🙌 with Alice Fewings’ LinkedIn Collective group, I was in the mood for mapping out my week and deciding how to be 🎁 present on social media, whilst not missing out on festive fun! Then, I joined the weekly ✨DISC Live event with the wonderful Suzi Powell and Sarah Owen for a discussion introducing how ‘followship’ might be influenced by communication styles. 🙅I was NOT in the mood for submitting the annual financial fun we self-employed people need to do… but I did and I am glad it’s off of my to-do list (and actually, it was pretty painless!). 😎Amidst all of that, I have had some intriguing and exciting calls with clients and the fabulous people I like collaborating with. 2024 is going to be great! Today, I am prepping and planning for the next 2 weeks of being mostly ‘away from desk’ plus a lovely last-minute coaching call 🤩, which always leaves me in a positive mood. ❓How are you feeling at the end of this week? ❓Are you in the ❄️Christmas mood? #christmasiscoming #fridayvibes #workplacemediator #peacefulleadershipcoach

Have you ever experienced poor communication in the workplace? It can lead to high-conflict amongst team members creating a ripple effect on production, performance, and the people involved. If communication channels aren’t effective and efficient when it comes to objectives then greeter misunderstandings occur and hinder growth of the organization. Here are 8 signs that conflict is actively present at your company: 1️⃣Misunderstandings 2️⃣Lack of Clear Instructions 3️⃣Rumors or Gossip 4️⃣Frequent Frustration 5️⃣Isolation or Cliques 6️⃣Missed Deadlines 7️⃣Poor Team Morale 8️⃣Unresolved Issues What have you seen or experienced when working with your team?

Have you ever been tested by a client, co-worker, colleague, or c-level executive? This can be an indication that we need to strengthen our professional boundaries to promote growth in our relationships. Knowing our values is key to speaking our truth and not allowing others to impact us in a way that may cause us to react or shutdown. We can manage our relationships when we are able to effectively communicate without feeling intimidated or inferior to others. Want to strengthen your professional boundaries? DM BOUNDARIES

🤔You never know what you're going to get at this time of year - a run of mediation enquiries or a pause while they wait until the 🎄Christmas season is over. The past few weeks have been full of enquiries for workplace mediation🤗, which made me reflect on what happens if people do decide to delay... Read on for November's latest blog on just this topic! https://www.mosaicmediation.co.uk/now-or-next-year #conflictresolution #effectiveconflictmanagement #workplacemediation #workplacemediator #delay #avoidingconflict #conflictprevention #resolution #resolveissues #disputeresolution #employeedisputes #colleaguedisputes

Being a leader begins with helping others unlock their fullest potential and inner power where everyone can succeed together. Its about strategically uncovering each person’s greatest strengths so they feel confident to pursue the next steps and be an asset to the team. Working collectively strengthens relationships between you and team members and builds a solid foundation that can sustain challenges and celebrations. WE is greater than ME. Do you agree?

⚡️Leading causes to loss in revenue can be impacted by many factors but today we are highlighting three key reasons. 👉🏽Like, Save, or Share with someone who could benefit from this post. 1️⃣ High turnover is due to dissatisfaction in the workplace, inadequate compensation, lack of career growth opportunities, or poor management. “A study by the Society for Human Resource Management states that employers will need to spend the equivalent of six to nine months of an employee’s salary in order to find and train their replacement. That means an employee salaried at $60,000 will cost the company anywhere from $30,000 to $45,000 to hire and train a replacement” 2️⃣Disengagement arises from poor communication, ineffective leadership, and a failure to recognize and reward employees for their contributions. Over time, performance rates drop due to burnout and lack of motivation therefore negatively impacting the bottom line. 3️⃣Workplace conflict happens from personality clashes, differing opinions, competition for resources, or miscommunication. In fact miscommunication can cost a company up to a half a million dollars a year with 100 employees which can cause loyal clientele and top performers to leave. Drop a comment below if you or know someone who has experienced these key reasons that lead to loss in revenue 👇🏽

I’ve been missing colour in my life!🖍️ (In my hair, to be more precise😉) Aside from a little purple 💜 back in my hair, this week has felt full of colour - enough to ignore the grey weather ☁️. For me, life feels colourful when you have moments of fun, purpose and joy. 🤩What brings colour to your life? My first moment of colour…Amazingly, my daughter received some medical equipment which we have been waiting on for several months🙌. I facilitated a debriefing hour for a wonderful fellow mediator. Bloom Mediator Mentoring was formed by Marie Coombes (CMGR FCMI, MBA), Alice Lampard and I because we know how beneficial mentoring, supervision, guidance and debriefing is for us mediators - a ton of emotion and multi-layered situations often need processing. (And, I love doing it too!) I had a great conversation with the lovely Patrick Melville . ☺️We talked about mental health, what he is doing to bring his insight and services to support others, and how much mental health needs consideration within mediation. I get so much joy and inspiration at my monthly ONLE Networking Portsmouth group, which took place on Wednesday. And, I then mixed business with pleasure yesterday - a fabulous day in Reading attending a business strategy, wellbeing and mindset work session delivered by Jenni Donato and Gail Grace . It was so lovely to meet them and my fellow supporting coach for The Altitude Experience, Kayleigh Provins🥰 in person for the first time. ✨It’s been nice to have a week of delivering to clients and focus on my plans for Mosaic Mediation next year. 👉So, I’m ignoring the grey outside and paying attention to the 💜colour I get from my friends, family and business. I hope you have had an equally ✨colourful✨ week! #joy #colour #fridayfeeling #businessowner #businesstrategy #strategy #entrepreneur #peopleskills #mediation #coaching #workplacemediation #adr #communicationskills #hampshire #gosport #mediatorhampshire #fridayvibes #workplacemediator #assertivenesscoach

8 years ago, I had taken a career break from working at the Employment Tribunal and was at home with my youngest child. 🪄Mediation continued to call to me and so 8 years ago, I began my workplace mediation training. (I am so grateful to Globis Mediation Group for my training and their support over the years! Thank you!) Of the MANY I have learned since then here is one for every year: 1. ✅The process works (if you let it!) - until you have experienced it, you have to extend trust that it will 2. ALWAYS allow enough time⌛ - estimating the time well required comes with experience, but the more allowed, the better! 3. ✍🏼The agreement is only part of it - I've said before that progress and greater understanding are now my aim above a written document. Long-term benefits rule! 4. You can learn from every mediation💪🏼 - some are tougher than others, but they all provide learnings and tools for future mediations. 5. Other mediators are great teachers🦉 - I'm so thankful for the community of mediators I have learned from over the years, through conversations, collaborations and observations. 6. Work with 🤗caring companies - the mediation is a tiny amount of time! Working with companies who are invested in long-term resolution for their people brings the best outcomes (and a far more satisfying process). 7. 👉🏼Manage expectations from the start - understand what is desired by each party, the organisation and myself. Then, try to ensure expectations are reasonable and beneficial. 8. Collaboration is a true ✨'win:win' - my peers are not my competition. I love the collaborative projects and the support I am proud to have experienced with them. Over to you...What are the biggest lessons you have learned about your role over the years? #selfdevelopment #workplacemediation #workplacemediator #conflictresolution #people #peopleskills #relationships #workplacedisputes #mediation #adr #colleagues #teambuilding #workplaceculture #facilitatedconversations #difficultconversations #communicationskills

I talk about trust a lot. Today it is been 5 years since we brought 🐕Tanner over to the UK from a Cypriot rescue home with hundreds of other street dogs. The evolution of his confidence has offered an incredibly clear demonstration of what it takes to rebuild trust. Stephen MR Covey said, "...you can behave your way out of a problem you behaved your way into." Now, although we weren't the ones who broke Tanner's trust in humans, we took on the responsibility of building it back up. When he first arrived, his tail was between his legs and he shook for weeks. 😔He would bolt out of the room if we moved too quickly. 😔He was scared by loud or sudden noises. 😔He would run away if anyone new came to the house. 😔He was scared to go near us to get a treat. So, we listened to the experts and other families who had rescued dogs...The most common piece of advice was to give it more time than expected! Another recommendation was also to keep demonstrating that we were trustworthy and then allow him to come to us - not rushing him before he was ready. It took weeks for improvement with some things, months for some other things, and years for others! (And, there were certainly hiccups along the way too!) Now, many years on... ✨He confidently and calmly greets new people ✨He is VERY happy to accept treats ✨He ignores us when we are noisy or playing around ✨He definitely makes himself at home! Mediation doesn't always rebuild trust in one day - especially when conflict resolution has been delayed or the situation is complex/particularly damaging. 👉🏼It takes time (as I often say to the parties when we conclude the session). However, taking part in mediation does offer a demonstration of wanting to understand the other person and even being willing to do what is required to rebuild trust - ie. to 'behave your way out of a situation you behaved your way into'. #trust #rebuildingtrust #workplacemediator #workplacemediation #mediation #adr #mediator #conflictcoach #employees #business #communicationskills #buildingtrust #thespeedoftrust #stephenmrcovey #peopleskills #teambuilding #disputeresolution

🎤“Woo-oo-ooah, sweet child o' mine!!!”🎶 I missed bounding into my younger daughter’s bedroom, singing that at her at the top of my lungs, this week. She was away on a residential - on the Isle of Wight! Though you may expect this week to then be about parental freedom, 🙅🏼‍♀️oh no, this week has been all about PRIORITIES. My youngest has a few needs which only we can support, so we had to figure out how to ensure she got the same independence-building, parent-free, adventure-filled, time but still ensure her needs were covered too. 🚢So, I took a couple of trips over myself! It was a ✨priority that she got to attend and it’s amazing how fine-tuned our problem-solving and creativity can become when we have an objective firmly in our sights. 👉🏼You see it with mediation or coaching clients - when they truly get clarity on what they really want, it’s incredible to watch these new ideas flow! I had to plan, block out my calendar and figure out what activities I needed to do (and needed to NOT do) so that I could prioritise my daughter, the rest of my family, my work and my energy. This prioritising meant that I still got to lead this month’s Bloom Mediator Mentoring discussion group 🤗- which interestingly enough focussed quite a bit on how to prepare (for a mediation). 😊I managed to arrange my coaching calls around my travelling times. I had a great, informative call with Tom Perkins. I was relieved to still make my regular catch-up call with Richard Hiron - The Hironator - where we talked about all things work, life and the importance of ✨boundary-setting. I also got back in time to have a great call with an entrepreneur enquiring about The Altitude Experience as she believed Jenni Donato could work her strategic magic🪄 on her business. Today... I am coaching from home and the only reason I am leaving the house is to collect my daughter 💗(and maybe sing at her in the car ride home!). #priorities #businessowner #workplacemediator #assertivenesscoach #coaching #business #runningabusiness #timepriorities #mediator #mediation #adr #conflict #peace #relationships #training #communicationskillstraining #teamworkshops

🔍 As an accredited workplace mediator, we also provide mediation services to help resolve workplace disputes. Our collaborative approach helps foster positive working relationships and effective solutions. #ELEV8Consulting #WorkplaceMediator #CollaborativeApproach #EffectiveSolutions #BuildingRelationships www.elev8consulting.au

This was not the look I was going for yesterday morning when I did my hair!😂 But, I could ignore the task no longer. Stuck in the ‘in-between’ of getting lovely, new flooring at some point, it felt a bit pointless to do a deep clean of the current carpet, but yesterday I decided ENOUGH🙅🏼‍♀️! No more putting it off. It took effort, and preparation to move furniture out of the way, 🧐I clearly messed up my nicely styled hair in the process, and it took hours for the carpet to dry afterwards. Despite all that, the result was worth it. 👉🏼Sometimes, we can get so caught up in the ‘in-between’ - focussed on the IDEAL, rather than what is REAL and in our control to do something about - that we remain stuck, observing the undesirable situation with frustrated inaction. And, many of my clients have felt the same way... 💥Frustrated that the relationship with a colleague might never be AMAZING, so they didn’t at first see the point of working at an IMPROVED relationship. 💥Frustrated that they are “never going to be” (their words) like their friend/boss/colleague/sibling so surely it is futile to attempt to learn assertiveness skills?! 💥Frustrated that others in the team have a totally different way of communicating with them so how could you ever get past that? But, as I have seen time and time again, with a bit of effort, help to be prepared, and allowing time to see the improvements, the ✨outcome is so very often worth it! (And, I was so impressed with the result of the carpet, I even cleaned my sofa too! 🤗So, watch out for the potential ripple effect when you do begin to do the work…) #workplacemediation #conflictcoach #selfdevelopment #teamcommunication #communicationskills #people #learninganddevelopment #hr #employeerelations #hruk #mediation #workplacemediator #conflictresolution #conflictmanagement #confidence #assertivenessskills #assertivenesscoach

I'm going to encourage you to do something I don't enjoy... 👋🏼I am an 'in-the-moment', present tense, kind of person.✨ This means that the preparation stage is not my favourite! However, this has become one of the focal aspects of how I support individuals and organisations. It is also a really vital aspect of my work and how I deliver a good service for clients (and, actually, I enjoy the preparation bit a lot more these days, having seen the impact of doing so). This week has been largely focused on PREPARATION: - preparing my children to go back to school ✅- uniform check, bag check, homework complete check, etc. - preparing with Marie Coombes and Alice Lampard for our next Bloom Mediator Mentoring 🤗FREE discussion group for September (9am on 18th September - message me for details and find us on LinkedIn!) - ☀️ slathering suncream on children and ensuring hats are worn in preparation for this hot weather! - Supporting an executive coaching client to prepare for a ✨challenging conversation with a team member. - catching up with the wonderful Richard Hiron about preparing for time away when self-employed. - preparing a 💭mediation client for what the process is likely to entail for them - Preparing training for existing and new clients📝 Thankfully, the above kinds of preparation are things I enjoy 👉🏼especially when I see a client feeling more empowered when they know how to prepare and what they are going to do to ensure they have a productive interaction. 🤩Do you like the preparation stage? What have you been up to this week? #prepare #mediation #mediators #mediatormentor #facilitator #adr #disputeresolutionservices #mediationservices #adrservices #conflictresolution #externalmediator #prepareforsuccess #executivecoaching #difficultconversations #workplacemediator

🙌 At ELEV8 Consulting, we're committed to providing high-quality services to help individuals and organisations overcome barriers to work and return to employment quickly and safely. #ELEV8Consulting #OccupationalRehabilitation #VocationalAssistance #Mediation #RehabilitationCounsellor #WorkplaceMediator #HighQualityServices #EffectiveSolutions

➡️Do you know how to resolve conflicts in the workplace? 🤝Workplace conflict resolution is all about settling issues early on before they become too big and become costly – not just financially but also on your time, resources, and workplace wellbeing. 🎓Having completed full mediation training Natalie is fully qualified to help with all levels of conflict - from the first sign of early tensions between employees, to larger and more full blown situations. A workplace mediator can help you… ✅Restore poor communication. ✅Create a balance amongst your teams. ✅Build resilience. ✅Resolve productivity issues. If you would like to find out more then get in touch with us today by calling 01303 762874 or email [email protected]. #conflictresolution #workplacemediator #hr #whitcombehr #workplacewellbeing #employees #buildingresilience #hrconsultancy #kentbusiness

You can tell when I'm a fan of a book... they are full of sticky notes!📝 👇🏼Here are 5 of the books on my office shelf that, from the 🤣amount of sticky note usage, I have clearly referred back to many, many times: 1. 'The 7 Habits of Highly Effective People' by Stephen R Covey - an obvious classic but it's a classic because so many of the 💎gems in there continue to resonate. 2. 'The Speed of Trust' by Stephen MR Covey - the author being the son of the above book, there are some amazing follow-on gems in this one that offer so much ✨insight and wisdom on the topic of trust. It's also packed with great quotes! 3. 'Heart Talk' by Cleo Wade - nothing to do with business per se, but a really 🤗heartwarming book of inspiration, short poems, and wise words. 4. 'The Five Dysfunctions of a Team' by Patrick Lencioni - a wonderful book in the form of 📖 storytelling - versus traditional business books of tips - which offers incredible insight into issues faced by teams. As a personal fave, it highlights the necessity of healthy conflict in an organisation! 5. 'The 5 Love Languages' by Gary Chapman - a book I originally read to sustain my very 💗happy marriage (still is!), but have since often referred to it when training or coaching around demonstrating gratitude in a way that makes sense. (I call them the 5 Appreciation Languages at Work) Which books do you regularly refer back to? Let me know, I'm sure my bookcase has space somewhere!🤣 #readabookday #businessbooks #businessowner #workplacemediator #workplacemediation #business #selfdevelopment #businessquotes #leadershipquotes #conflictresolution #conflictmanagement #coaching #relationships #communication

What goes missing in your house? Many households talk about the sock monster👹, stealing odd socks from the washing basket when no one is looking. Not in our house - I must have bought THOUSANDS 🤨 over the years and yet often struggle to find one hair tie! Although, as the before and after images below 👇 suggest, they were clearly just hiding under chaos. I love a focused moment of decluttering and my daughter's top drawer had been calling out to me. 😇It soothes my soul to think that I will now be able to easily find what I need... Well, for the next few weeks at least! 👉🏼This is my process: look at EVERYTHING, filter and categorise the items, categorise, then aim for a pleasing yet strategic layout. Tackling disorganised drawers is not so different from 'de-cluttering' multi-layered workplace issues... If you can't currently see what's led to a fall-out, a raised grievance or rumbling tensions in your team (because of the many factors and potential reasons), then the situation would probably benefit from someone to apply focused time and specialist knowledge to: 👉 understand all the necessary information (the stories, history and perspectives) 👉filter information to spot key themes and underlying issues 👉address the issues strategically and effectively It's amazing how clear your perspective can be when you've had a little 'situation de-clutter'!✨ #employeedisputeresolution #conflictmanagement #disputeresolution #workplacemediator #workplace #culture #business #employeerelations #hr #conflictresolution #workplacemediator #conflictcoach #relationships #communicationskills

What was your highlight from this week? Mine's easy...I have never really been into football. 👉🏼If a car is not involved, sport is rarely seen on the TV in our house! Since the platform of ⚽women's football grew last year though, I have loved watching women's football. There's something magical✨ about it, so this week, celebrating husband Michael Jenkings' birthday and an incredible match win was fabulous! Watching with our girls (one of whom is far more knowledgeable about football than I will ever be!), was particularly special. Again, the week has been a mix of work and summer holiday adventures - including picnics, 🍧ice cream trips, games and 💇🏼‍♀️pink hair dye experiments! Plus, 🤩training material creation, enquiry management for training and mediation. 🎁A nice bonus for this morning was a lovely message from Jenni Donato with some wonderful feedback from one of The Altitude Experience clients from our sessions. It's really great to be part of an innovative idea which is clearly working! I also got to have a wonderful catch-up with fellow ONLE Networking member 🤩 Julie Mann aka Habit Fixer - we talked about life, inspiration, parenting and just a little about our jobs. Looking forward to our next catch-up already! #womensfootball #assertivenesscoaching #communicationskills #conflictmanagement #conflictmanagementtraining #mediatorrefreshertraining #medationrefreshercourse #peopleskills #communication #workplacemediator #conflict #conflictresolution #adr #mediator #workplacemediation

I felt the need to wobble a little more.🙃 🚫Options for kneeling, standing, rolling or sitting still were researched and rejected. And, ta-da, I found this - a wobble stool! (Let me know what weird and wonderful office gadget has improved your working life 👇🏼- I'm always curious.) Yes, it took some time to adjust (🤣including almost wobbling off it during a coaching call!) - as most changes do - but it's been fabulous to not have to sit still for hours. Especially since so much of my work is delivered virtually these days. Another change that has taken multiple adjustments has been the approach to my work during the 🌞summer holidays. ➡️For some years I tried to not work - but ended up doing it and having sad children. ➡️Other years, I worked every morning for the whole 6 weeks - and felt a little burnt out by the end. 🤩This year, we're 3 weeks in and I'm still smiling! My plan to 'top-and-tail' the days, plus taking a week and a few full days off, seems to be working! Following my return from holiday, I have been managing ✅new enquiries for mediation and a variety of training requests. 👉🏼Yet, it has still been possible to do picnics, shopping trips, swimming lessons, PJ days and board games with my girls. I also loved seeing the power of a DISC profile during an evening coaching session with my newest executive coaching client - ✨so many new insights and powerful reflections were gained! 🤩And, today I have the rare opportunity to meet up with my core group of college friends, who have travelled across the globe to spend the day together. How has your summer been going? #summerholidays #worklife #mediator #communicationskills #parenting #worklifebalance #wobblestool #friendship #relationships #workplaceconflict #workplacedisputes #workplacemediation #workplacemediator #conflictcoach #Disc #DISCprofiles

🔍 As an accredited workplace mediator, we also provide mediation services to help resolve workplace disputes. Our collaborative approach helps foster positive working relationships and effective solutions. #ELEV8Consulting #WorkplaceMediator #CollaborativeApproach #EffectiveSolutions #BuildingRelationships

I am clinging onto the sun!🌞 My outfit yesterday is a reflection of my inner hope for brighter weather to stay with us for a little bit longer. (As any parents of school-age children know, dry/warm weather = a multitude more opportunities available!) Today as I mediated another situation where individuals want to improve how they communicate and work together, I kept this hope with me. And, thankfully, we had a wonderful outcome! 🤔Sometimes, parties don’t understand why so much time is allotted. (Experience has made it clear that it is better to allow more time than too little!) Sometimes, parties struggle to believe that other people will show up and contribute productively and positively. (The vast majority do!) Sometimes, parties don’t have much hope at all! 🤗So, as mediators, we must hold hope for them until they are ready to hold it for themselves. (Just as I hope for sunny skies for the summer holidays, even when it currently looks pretty grey outside!) And, that hope is not an unrealistic, naïve optimism. It is hope based on lots of past experience. 🤩I hope you have a wonderful day today, whatever you are up to. #mediation #workplacemediation #conflictresolution #summertime #sunshine #summerholidays #parenting #mediator #workplacemediator #adr #people #employeedisputes #employeerelations #communication #communicationskills

It has become more than a courtesy to do this.🙋🏼‍♀️ In fact, in many cases, it is a necessity.🤨And, having spoken with a mediation party this week in a follow-up call, I'm glad I do it. 👉🏼Because they almost backed out of doing a mediation under this misconception - that they were expected to be 'friends' with the other person in the mediation by the end of the process. (Thankfully, they participated and expressed their relief with the outcome and how glad they were that they did the mediation.) 🙃We need to ensure those expectations are clearer for people about what mediation entails but also what is expected from them. TRUST breakdown is always a factor in some way for workplace mediation ➡️and so the expectations put on people need to feel fair and reasonable. Not only do you not have to be friends with someone, you don't have to like them or even agree with them on everything! ✅It's OK to disagree if you can agree on enough to move forward and have a respectful, civil working relationship. ✨My major aim for workplace mediation is IMPROVEMENT. Depending on the case, that might be: - improving the interactions between people - improving how individuals feel about their work-life - improvements in how current and future issues are handled and worked through - improving their stress levels, quality of sleep (which often comes up!) and wellbeing And, who knows, if someone is open to civility and improvement, one day this may naturally lead to 🤩friendship...? (But, not if they are blocked from doing so because of unhelpful/untrue expectations of what they are supposed to do in mediation.) 🤔What other mediation misconceptions have you come across? (If you want to know more about mediation, or whether there are other options that might help a situation in your workplace, send me a message on here or email: [email protected]) #friendship #managingexpectations #conflictmanagement #mediation #adr #resolve #peace #peacefulrelationships #workplacedisputes #employeerelations #hr #people #mediate #workplacemediator #workplacemediation #wellbeing #workplacestress #conflictintheworkplace

🙌 At ELEV8 Consulting, we're committed to providing high-quality services to help individuals and organisations overcome barriers to work and return to employment quickly and safely. #ELEV8Consulting #OccupationalRehabilitation #VocationalAssistance #Mediation #RehabilitationCounsellor #WorkplaceMediator #HighQualityServices #EffectiveSolutions

I passed my Mediator course! Top marks! I'm a qualified Mediator 💓 If someone had told me a year ago today that life would look so rosy I wouldn't have believed it. So so happy right now🌹🌹🌹 #ipassed! #qualified #flyingcolours #mediators #workplacemediation #workplacemediator #happydays #happydaze

Revenge is natural, right?!😉 (At least this is what the character Shylock seems to infer from this monologue in the Shakespearean play, The Merchant of Venice.🎭) 👉🏼This quote reminds me of a mediation I took part in not long ago. The situation had reached the point where one party felt SO very wronged😣, that they did not want to do anything that the other party might benefit from. (And, actually, it took every technique and mediation skill I had to stop things from escalating and encourage considered responses.) When someone gets to this point ➡️ they will probably feel justified in whatever they say and do. Their focus may drift from their real needs and wants, to just making sure they win and the other person loses! 🤷🏼‍♀️Of course, most people would understand this natural inclination - “revenge is [supposedly] sweet” after all! However, most mediators will tell you that this win-lose approach rarely gets you anywhere.🙅🏼‍♀️ Eventually, it started to dawn on the individual 💡that their approach meant that the things they really needed and wanted were getting further from their grasp unless they started being more collaborative. 👉🏼Desire for revenge may be instinctual for many but, let’s be clear, it’s rarely effective in achieving what you really want. ✨A helpful exercise to prevent regrettable reactions is to consider whether, 6 months from now, you would have wished to have made a different choice.✨ 💥Have you ever found revenge to actually be sweet?! #revengeisnotsweet #conflictmanagement #communicationskills #mediator #workplacemediator #workplace #workplacemediation #adr #peace #communication #leadershipskills #culture #workplaceculture #relationships #relationshiptips

Feedback like this is so wonderful to see! Mediation can cover all sorts of difficult, sensitive issues.😣 Parties may not have seen each other in-person/virtually for months beforehand. 👉🏼Essentially, a mediator helps what would otherwise have been a very confronting and painful experience, be as comfortable as possible and leave with a way forward. I may have said it before but I'll say it again...💓 I love what I do! #lovemyjob #mediation #workplacemediator #workplacedisputes #workplacemediation #adr #peace #peacefulresolution #peacefulrelationships #conflictcoach #coachingonline #workplaceculture #testimonial #businessrelationships #workplacerelationships

Just in case, the Shakespearean quote didn't give it away...I'm not a fan of delays. I have different techniques to manage my patience levels: 🤐 counting as high as I can until the lights eventually change 🚦 🤐 replying to messages while waiting for an appointment for longer than expected 🤐 bringing a good book if I anticipate a significant delay 🤐 reminding myself to enjoy the enforced 'stop'! - a nice thought but challenging to believe 🤣 As any workplace mediator will tell you though 👉🏼 the hardest delay to deal with, is when someone has deferred having upfront and honest conversations - whether that is through mediation or just regular workplace communication. 🤷🏼‍♀️Deferring these conversations in the hope that things improve by themselves will rarely see that hope realised. Putting off the conversation because of 💥discomfort or feeling unprepared unfortunately doesn't lessen either of those feelings when the situation inevitably comes to a head. ✨So, a little note to anyone who relates to the above: 1. Everyone can learn to productively and peacefully hold difficult conversations - it's a skill, not an inherent gift 'some people are born with' 2. Peacekeeping (surface-level peace) is not the same as proactive peacemaking🕊️ (proper peace) 3. While you delay, issues embed and escalate - 😎 save yourself the additional complications while you can. 🎭"To have or to not have" the conversation is NOT the question you should be asking. 👉🏼Maybe the question should be: "What or whom do I need to have in place to ensure this conversation can happen swiftly and effectively? #workplacemediator #conflictcoach #conflictmanagement #difficultconversations #assertiveness #compassionateleadership #feedback #wellbeing #workplaceculture #peace #peacefulrelationships #avoidance #conflictavoidance #mediation #adr

This may be a surprise to you.🙃 (And, it’s a theory which I have had had to challenge a few times before.) 👉🏼Someone having mental ill health is not an automatic reason to avoid mediation. In fact, it may be a beneficial process to go through - every situation is obviously unique and determining the most appropriate approach would need careful consideration of course!🤔 This being #mentalheathawarenessweek, this is just some of my experience with mediation parties who have had concerns around their mental health: ✨the individual who gave the feedback in the image had been experiencing suicidal ideation and severe anxiety but attributed going through the coaching and mediation to feeling good about life again ✨one individual had suffered numerous panic attacks over several months and in a follow-up call, told me they hadn’t had a single one since the start of the mediation process and their anxiety had reduced significantly - which they attribute to what they got out of the mediation ✨almost every mediation party seems to struggle to sleep (which then impacts emotion regulation) and their sleep always improves following mediation ✅Does this mean that mediation always solves the mental health concern? No. 🙅🏼‍♀️ (✨And, every situation which involves someone with mental ill health needs to be handled with sensitivity and wisdom - evaluating whether mediation is appropriate for each case.✨) However, when mental ill health is triggered or exacerbated by conflict, feeling out of control, perceived judgement, and feeling alone… 👉🏼Mediation is a tool for listening, developing understanding, and challenging perceptions which are not true or beneficial. #mentalhealth #wellbeing #workplacemediation #conflictresolution #workplacemediator #mentalhealthawareness #mentalhealth #mentalhealthmatters #anxiety #selfcare #selflove #depression #mentalillness #love #mindfulness #healing #therapy #motivation #loveyourself #wellness #mentalhealthadvocate #mentalhealthsupport #health #psychology #positivevibes #life #positivity #inspiration #happiness

In 6 weeks, the Fundamentals of Dispute Resolution training course, will give you the skills and certification you need to successfully help people find resolution to their dispute. The course covers different types and styles of Mediation used in a wide range of situations including community, neighbour, commercial and family conflicts and is a combination of live interactive online training, 2 in-person skills practice days, demonstration videos and theoretical knowledge. Certification: College of Mediators recognised Community and Workplace Mediation qualification and ability to join the College of Mediators as a practicing mediator. This course is assessed. This course is a module of our Condensed Mediation Foundation Training course which is an intensive course and provides you with a choice of 3 training levels. Each course is certified and builds on the previous level giving you maximum flexibility to train to the level you wish and invest in your career at your own pace: * Level 1: Essential Dispute Resolution Skills (CPD Certification of Attendance) * Level 2: after completing the Essentials Dispute Resolution Skills course, the next training level is - Fundamentals of Dispute Resolution (Certified to practice as a Community and Workplace Mediator) * Level 3: after completing the Essentials Dispute Resolution Skills course and the Fundamentals of Dispute Resolution, the next training level is - Family Mediation Specialism (Certified to practice as a Family Mediator) To receive more information REGISTER your interest on our website (link in bio). #mediation #disputeresolutionskills #mediationskills #mediator #mediationtraining #workplacemediator #conflictmanagement #humanresources #conflictresolution #professionaldevelopment #conflictresolutionskills #mediationcourses #disputeresolutiontraining #disputeresolution #conflictresolutiontraining

Yep, I've decided. I won't work with you if... 1. You employ the MMM - the 'mandatory mediation mistake' 👎🏼Of course, I think mediation is beneficial tool to resolve issues, but the likelihood of success plummets if people aren't there willingly. 2. You consider the conflict situation to be an 🏝️island of issues, quite separate the mainland organisation. A company that wants long-term, real peace will be ready to reflect on what else may have contributed to the situation and then be ready to support after the mediation. 3. You are using mediation as a 'tick-box exercise' ✅. I want to work with companies who are invested in creating peaceful, trust-filled cultures. 4. You try to enforce a particular outcome 🙅🏼‍♀️. If that is the case, mediation is NOT what you are looking for. Mediation works because the ✨parties✨ problem-solve and become accountable for the solutions they agree on. 5. You need a different kind of mediation - civil, commercial, family, etc. But, you can still call me because I am proud to know a number of excellent trusted mediators in those other specialisms and will happily refer you to them!😎 I'm glad to say that the vast majority of my clients have truly cared about the people involved and about supporting the outcome however they can.🙌🏼 👉🏼So, to those compassionate companies who are people-focused and want to support their people through challenging situations towards peaceful outcomes... I will happily work with you! 😃 #mediation #workplacemediation #conflictresolution #mediator #peace #relationships #peacefulrelationships #relationshiptips #communication #people #life #work #colleagues #disputes #workplacedisputes #employeerelations #hr #disputeresolution #communicate #disc #discpractitioner #conflict #conflictcoach #coaching #executivecoaching #hope #workplacemediator #adr #employee

Conflict resolution is NOT easy. It's a (so-called) 'soft skill' that requires mental toughness and COURAGE💪🏼. 🕊️"Peace is not the absence of conflict" - I'd call that peaceKEEPING rather than true peaceMAKING ("...[handling] conflict by peaceful means". Deciding that, yes things are tough but I am going to have a go at improving the current situation, is a courageous choice! Problem-solving takes vulnerability and lowering the defences. ➡️It takes focus on the issues at hand and being accountable for your contribution to the situation. ✨This courage can lead to an improved relationship, healing wounds from the past and a more authentic sense of peace. 🤷🏼‍♀️Sometimes, a party will not want to pursue mediation because they aren't ready or willing to consider reconciling with the other party. 👉🏼My response is always to say that conflict resolution doesn't force a relationship, rather it helps people reconcile with what happened and feel ready to move towards genuine peace - even if that looks like being polite and courteous, rather than being best buddies💓! #peace #conflictresolution #reconciliationday #workplacemediator #conflictmanagement #conflict #mediation #leadership #communication #conflictcoaching #relationships #mentalhealth #mediator #communicationskills #disputeresolution #communicationtips #relationshipgoals #personaldevelopment #growthmindset #projectmanagement #workplaceculture #business #employeeengagement #humanresourcesmanagement #love #personalgrowth #selfdevelopment #leadershipskills #changemanagement #communicationiskey

Person A: "I'm SO very sorry... Really and truly! I'm SO, SO, SO sorry...! Really, I am very sorry...."😇 Person B: "I just don't believe it. It doesn't feel genuine." When does a big apology not work? ➡️When it's using the Elaborator approach! 🤷🏼‍♀️Why? Because it's just too much! To the point that it feels disproportionate to the behaviour/situation and is now starting to feel disingenuous and uncomfortable. It's a shame because I have seen many Elaborators who apologise this way with 💓positive intentions. 👉🏼They just don't realise that it feels too elaborate. 🤷🏼‍♀️What's the problem? 👉🏼I think we subconsciously notice when a) the words are not in alignment with someone's behaviours, and/or b) when it stops feeling like the apology is for our benefit and starts feeling like it's for THEM - to alleviate their feelings of guilt or shame. Elaborators often keep repeating themselves or building up the apology until they feel forgiven by the other person or believe they have fully atoned. 🤷🏼‍♀️What can be done to improve things then? ✨Yes, say sorry... Then, stop saying it unnecessarily🤐! (Clarify, be specific and thorough, and repeat IF needed.)➡️ Now, let your actions demonstrate your intentions to rebuild trust. ✨Remember, WHY you are apologising in the first place and make sure it has not become about your feelings more than theirs. #saysorry #artofanapology #conflictresolution #mediator #conflictresolution #mediation #conflict #workplacemediator #peace #communication #conflictmanagement #disputeresolution #relationships #colleagues #hr #relationshipgoals #onlinemediation #mentalhealth #leadership #mediate #conflictcoaching #dispute #business #workplacedisputes #communicationskills #lawyer #humanresources #onlinecoaching

🔍 As an accredited workplace mediator, we also provide mediation services to help resolve workplace disputes. Our collaborative approach helps foster positive working relationships and effective solutions. #ELEV8Consulting #WorkplaceMediator #CollaborativeApproach #EffectiveSolutions #BuildingRelationships

My 12-year-old daughter used her pocket money to buy these for me💓. 😁And, it was the perfect gift! She had also purposely bought fake flowers because she “wanted [me] to be able to keep them forever”. Despite telling our children that they don't need to spend their money on us 👉🏼she insists on getting a gift independently to demonstrate how much she cares. ✨ I love everything about 🌻sunflowers - their colours, 'happiness', strength, and ability to bloom even with the worst gardeners (me!). 💐Gifts are not my primary ‘love language’ but I felt really touched that she had taken the time and effort to buy me anything in the first place - even more because of the thought she put into it. 👉🏼There is such power in giving a gift which makes someone feel understood and cared for. (The money spent on the gift is not really relevant.) The same principle applies to the ✨workplace - when you do something which shows that you have listened, you understand and you appreciate someone, it does wonders for the relationship. 👉🏼What has someone given you in the past which really showed that they know you?✨ #mothersday #appreciation #workplacemediator #relationships #mothersdaygift #love #happymothersday #mom #mother #family #motherhood #giftideas #gift #handmade #fathersday #momlife #mothers #mothersdaygifts #flowers #mothersdaygiftideas #shoplocal #mama #birthday #gifts #smallbusiness #instagood #supportsmallbusiness #mum